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GAS GRIDDLE
PROBLEM
CAUSE
Burner Will Not
Igniter failure
Light
Burner tubes, portholes are
blocked, burner is dirty
No gas supplied
Grill will not
Insufficient air flow
achieve or maintain
stable temperature
Minimal or no gas supply
Burner goes out
Gusting or high winds
No gas supplied
Grease Fire,
Cooking temperature
Frequent Flare-ups
Debris build-up burner,
burner is dirty
Water sprayed on gas
flames
Burner Flames Are
Burner tubes, portholes are
Yellow Or Orange
blocked, burner is dirty
Grease tray is full, spilling
Gas Leakage
Improper installation
Seal failure
Regulator failure
PIT BOSS® GRILLS
SOLUTION
Visually confirm that the igniter is working by pushing the igniter button and looking
at the igniter tip for a spark. If no spark, adjust the distance between the igniter
(electrode) tip and burner to 4.5 mm (3/16 in). Contact Customer Care for assistance or a
replacement part.
Visually confirm that the burner tube and portholes are not obstructed. If blocked,
follow Care & Maintenance instructions to clean.
Check the gas cylinder and the hosing for issues. Check the regulator valve. Check
connection for leak. Ensure that the gas valve is open and check that gas fuel level is
sufficient. If the gas cylinder is empty, follow instructions to replace with a new gas
cylinder. If all seems normal, check for a gas leak on the hosing (do a leak test).
Adjust the damper vents to increase the ventilation and promote airflow. Check that
there is proper airflow below the burner, and visually confirm that the burner tube and
portholes are not obstructed. If blocked, follow Care & Maintenance instructions.
Check the gas cylinder and the hosing for issues. Check the regulator valve. Check
connection for leak. Ensure that the gas valve is open and check that gas fuel level is
sufficient. If the gas cylinder is empty, follow instructions to replace with a new gas
cylinder. If all seems normal, check for a gas leak on the hosing (do a leak test).
Turn the grill away from the direction of the wind, or increase flame height by turning
up the gas flow to the burner.
Check the gas cylinder and the hosing for issues. Check the regulator valve. Check
connection for leak. Ensure that the gas valve is open and check that gas fuel level is
sufficient. If the gas cylinder is empty, follow instructions to replace with a new gas
cylinder. If all seems normal, check for a gas leak on the hosing (do a leak test).
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Visually confirm that the burner tube and portholes are not obstructed. If blocked,
follow Care & Maintenance instructions to clean.
Never try to put out a grease fire with water, as this can cause burning grease to
splash, making the fire spread and possibly cause injury. Instead, try pouring on baking
soda to extinguish a grease fire. Use a fire extinguisher only as a last resort.
Visually confirm that the burner tube and portholes are not obstructed. If blocked,
follow Care & Maintenance instructions to clean.
The grease tray is full and overflowing onto the burners. Carefully remove and empty
the grease tray and reinstall. Follow Care and Maintenance instructions to clean.
Turn the regulator knob to the "0" position, and allow the regulator knob to pop out.
Remove the gas cylinder. Re-install and tighten. Perform leak test to ensure proper
seal. Replace gas cylinder if damaged.
Gas cylinder has corroded, rusted, or has been mishandled. Replace the gas cylinder.
Regulator needs to be replaced. Contact Customer Care for a replacement part.
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