• Repairs with non-original parts (original spare parts can be found here: www.ikra.de/ersatzteile/)
Repairs under warranty may only be carried out by authorised workshops, otherwise the warranty shall be voided. Service
• Use of force, deliberate overloading of the motor
addresses can be found at www.ikra.de/serviceadressen.
Enforcement of the warranty (warranty claim):
Repairs under warranty may only be carried out by authorised workshops, otherwise the warranty shall be voided. Service
addresses can be found at www.ikra.de/serviceadressen.
If the product does not function during the warranty period or does not function as intended for use, this is a warranty claim.
In the event of a warranty claim, IKRA shall bear the repair and material costs for defective parts.
Enforcement of the warranty (warranty claim):
The competent staff of the IKRA customer hotline and technical hotline are available to the purchaser for advice and
If the product does not function during the warranty period or does not function as intended for use, this is a warranty claim.
assistance during the entire warranty period and can check to what extent a replacement part can remedy the defect without
sending for repair.
In the event of a warranty claim, IKRA shall bear the repair and material costs for defective parts.
Tel: +49 (0) 6071-3003-0
The competent staff of the IKRA customer hotline and technical hotline are available to the purchaser for advice and
E-mail: kundenservice@ikra.de
assistance during the entire warranty period and can check to what extent a replacement part can remedy the defect without
sending for repair.
If only a repair can remedy the defect, you can use our report form within Germany, providing important data (including
Tel: +49 (0) 6071-3003-0
the receipt), so that the return is free of charge for you:
E-mail: kundenservice@ikra.de
www.ikra.de/defektes-produkt
Shipping costs incurred from or within countries other than Germany, as well as customs and import duties, shall be borne
If only a repair can remedy the defect, you can use our report form within Germany, providing important data (including
the receipt), so that the return is free of charge for you:
by the purchaser.
www.ikra.de/defektes-produkt
If a repair is uneconomical, IKRA reserves the right to provide the purchaser with a replacement device (incl. successor
Shipping costs incurred from or within countries other than Germany, as well as customs and import duties, shall be borne
models). The refund of the purchase price is excluded within the scope of the warranty. A repair or replacement device
by the purchaser.
does not lead to a new start of the warranty, IKRA does not provide the purchaser with loan devices during the repair.
The assignment of any claims against this warranty is excluded. The laws of the Federal Republic of Germany shall apply to
If a repair is uneconomical, IKRA reserves the right to provide the purchaser with a replacement device (incl. successor
this contract, with the exception of the UN Convention on the International Sale of Goods (CISG). The place of performance
models). The refund of the purchase price is excluded within the scope of the warranty. A repair or replacement device
for the warranty obligation is Germany.
does not lead to a new start of the warranty, IKRA does not provide the purchaser with loan devices during the repair.
The assignment of any claims against this warranty is excluded. The laws of the Federal Republic of Germany shall apply to
this contract, with the exception of the UN Convention on the International Sale of Goods (CISG). The place of performance
for the warranty obligation is Germany.
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