Reolink RLC-1020A Guia De Inicio Rapido página 6

Troubleshooting
Camera is not Powering on
If your camera is not powering on, please try the following solutions:
• Make sure your camera is powered on properly. The PoE camera
should be powered by a PoE switch/injector, a Reolink NVR or a 12V
power adapter.
• If the camera is connected to a PoE device as listed above, connect
the camera to another PoE port and see if the camera will power on.
• Try again with another Ethernet cable.
If these won't work, contact Reolink Support
Infrared LEDs Stop Working
If the Infrared LEDs on your camera stop working, please try the
following solutions:
• Enable infrared lights on Device Settings page via Reolink App/Client.
• Check if the Day/Night mode is enabled and set up auto infrared lights
at night on Live View page via Reolink App/Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the infrared light
settings again.
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https://support.reolink.com/
If these won't work, contact Reolink Support
Failed to Upgrade Firmware
If you cannot upgrade firmware for the camera, try the following
solutions:
• Check out the current camera firmware and see if it is the latest one.
• Make sure that you download the correct firmware from Download
Center.
• Make sure that your PC is working on a stable network.
If these won't work, contact Reolink Support
Specifications
Hardware Features
Night Vision: 30 meters (100ft)
Day/Night Mode: Auto switchover
General
Operating Temperature: -10°C to 55°C (14°F to 131°F)
Operating Humidity: 10%-90%
Ingress Protection: IP66
For more specifications, visit https://reolink.com/
https://support.reolink.com/
https://support.reolink.com/
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