Problem
The hob responds unusually or can no longer be operated
correctly.
Demo mode
If the
symbol appears in the display, the demo mode is
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activated. The appliance does not heat up. Disconnect the
appliance from the power supply. Wait a few seconds and
reconnect it. Then switch off the Demo mode in the Options
menu within the first 3 minutes.
Info button
With the Info button, you can request important additional
information on the function currently being used. To call up the
information, touch the
display area. The information appears.
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To close the Information, touch the
Normal operating noise of the cooktop
Induction technology is based on the generation of
electromagnetic fields. These allow heat to be generated
directly on the base of the cookware. Pots or pans can cause
After-sales service
Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0344 892 8989
GB
Calls charged at local or mobile rate.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
display area.
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Remedy
Switch off the appliance at the household fuse or circuit breaker in
the fuse box. Wait a few seconds and then switch it back on.
different noises or vibrations depending on the manufacturing
method. These noises are described as follows:
Deep buzzing (as from a transformer)
This noise occurs when cooking on higher power levels. It is
due to the volume of energy transferred from the cooktop to the
cookware. The noise stops or reduces when the power level is
reduced.
Low whistling
This noise occurs if the cooking container is empty. It stops
when water or food is placed in the container.
Crackling
This noise occurs with cookware made of different multilayer
materials. It occurs because of vibrations at the areas at which
the different materials contact each other. The noise occurs on
the cookware and can vary according to the volume and
preparation method of the food.
Loud whistling
This noise occurs for cookware made of different multilayer
materials if they are also used on the maximum power level and
on two cooking positions at the same time. The noise stops or
reduces when the power level is reduced.
Fan noises
For correct operation of the electronic system, the cooktop
temperature must be regulated. To do this, the cooktop is
equipped with a cooling fan which is operated to reduce and
regulate the temperature of the electronic system. The fan can
also continue to run when the appliance is switched off, if the
temperature measured after switching the cooktop off is still too
hot.
The above-mentioned noises are a normal part of induction
technology and should not be considered as a defect.
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