Troubleshooting guide
Malfunctions often have simple causes
that you can remedy yourself using the
following overview. When in doubt, or
in the case of malfunctions not men-
tioned here, please contact your autho-
rized Customer Service.
Malfunctions
Device is not running
Battery pack not correctly seated in the
battery pack mounting.
1. Push the battery pack into the bat-
tery pack mounting until it latches in-
to place.
Note
If necessary, remove the battery pack
again and reinsert it until it latches into
place.
Charging state of the battery pack (see
display) too low.
1. Charge the battery pack.
Defective battery pack or charger.
1. Replace the battery pack or charger.
Device switches off automatically
Device/battery pack overheated.
1. Wait until the device/battery pack
has cooled down.
Container is full of water, which has ac-
tivated the float switch.
1. Empty the container.
Cartridge filter is entirely wet and has
activated the float.
1. Replace cartridge filter with dry car-
tridge filter or remove cartridge filter,
dry and reinstall, see chapter
Cleaning the cartridge filter.
The suction power decreases
Upholstery nozzle, crevice nozzle,
handle or suction hose are clogged.
1. Check the upholstery nozzle, crev-
ice nozzle, handle and suction hose
and clean if necessary.
12
The cartridge filter is dirty.
1. Clean the cartridge filter, see Clean-
ing the cartridge filter.
The filter bag is full.
1. Replace the filter bag, see Replac-
ing the filter bag.
The float was activated by jerking or
shaking the device.
1. Switch off the device and wait for the
suction turbine to shut down. Turn
on the device again.
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