TROUBLESHOOTING
If you have any questions regarding this product, please contact our Customer Service Department by calling 1-877-362-4271 or
emailing cservice
fna-group.com.
@
PROBLEM
Unit will not turn on.
The high pressure (HP)
hose will not connect/
stay connected to the
spray gun. Is this a spray
gun problem?
The unit is running but
there is no water flow.
Why is water leaking where
the high pressure hose
connects to the spray gun?
I can't remove the lance
from the spray gun. What
should I do?
The power washer turns
on for 2 seconds, shuts
off, and will not turn back
on. Do I have a defective
unit?
CORRECTIVE ACTION
1. The GFCI module on the end of the power cord must be plugged into the electrical source.
2. With the GFCI Connected make sure the power switch is turned on.
3. Press the TEST, then RESET buttons on the GFCI unit.
Note: When power switch is turned on, the power washer will turn on by itself for 1-2 seconds and shut
off. This is normal.
1. In most cases, the spray gun is not the problem. The problem is the rubber sleeve covering the fitting
at the end of the high pressure hose. It has likely slipped up toward the metal tip. To fix: wiggle, twist
and/or pull the rubber sleeve down until the entire tip is visible plus an 1/8 in. of the metal fitting
below the tip. Now try to insert the hose tip into the spray gun. It should "click" into place and will not
come out until the hose is released by pushing in the lever on the underside of the gun. You may cut
away the end of the sleeve with a sharp knife if unable to move the sleeve down. Be careful not to cut
or puncture the hose.
2. Do not push in the release button when connecting the high pressure hose.
1. Power should NOT be turned on until water comes through the spray gun. Doing so will damage the
motor.
2. Check the water source.
3. Remove the nozzle from the lance to determine if clog is coming from the nozzle (If nozzle is clogged,
see nozzle cleaning instructions under "Cleaning nozzles").
4. Take off the lance and just spray out of the spray gun. This will indicate if the problem is with the
lance.
5. Check Garden Hose Adapter for loose connection and the filter for debris.
1. Make sure there is an o-ring at the end of the metal tip of the high pressure hose. If no o-ring is
present, the connection between the hose and spray gun will leak. O-Ring Replacement Kit (L) is
included with purchase.
1. All lances and the detergent bottles are attached and removed from the extension lance in the same
manner. Insert the quick-release end of the lance/detergent bottle into the extension lance. Press
the extension lance and lance together (about a 1/8") and turn clockwise. The lance will lock in
place. Remove the lance by reversing this procedure. Press the extension lance and lance together
and turn counter clockwise. The lance will slide out.
2. Or, hold the extension lance and lance in an upright position with the nozzle end on the floor. Push
the whole assembly straight down to loosen the connection, and then follow the removal process
again. You may also spray soapy water or a lubricant in the area where the lance connects to the
extension lance.
1. It sounds like your power washer is working just fine. When the water is connected, the accessories
are assembled properly, and the power switch is turned on, the power washer may turn on for 1 - 2
seconds to prime the pump. It automatically shuts off and waits for the spray gun trigger to be
pressed. When the trigger is pressed, water starts flowing through the pump. The water sensor in the
pump "senses" the moving water and automatically turns the power washer on.
2. Turn the power switch to off, hold in the trigger on the spray gun, so that you have a steady stream
of water. While you are holding the trigger open on the spray gun, at the same time, turn the power
switch on.
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