TP-Link TD-W9960V Guía De Instalación Rápida página 12

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Q3. What can I do if I cannot access the internet?
A1. Make sure the telephone and Ethernet cables are plugged in correctly.
A2. Try to log in to the web management page of the modem router using the default address at http://tplinkmodem.net. If you
can, try the following answers. If you cannot, change your computer to obtain an IP address automatically from the modem
router.
A3. Consult your ISP and make sure all the VPI/VCI (or VLAN ID), Connection Type, account username and password are correct. If
they are not, replace them with the correct settings and try again.
A4. Restore the modem router to its factory default settings and reconfigure the modem router by following the instructions in
this Quick Installation Guide.
A5. If you have tried all the suggestions above and the problem still exists, contact our Technical Support.
Q4. What can I do if I forget my password?
• Web management page password:
A. Refer to FAQ > Q5 to reset the router, and then create a password for future login attempts, or use admin for both username
and password for some routers.
• Wireless network password:
A1. The default Wireless Password/PIN is printed on the product label of the modem router.
A2. If the default wireless password has been changed, log in to the web management page of the router to retrieve or reset your
wireless password.
Q5. How do I restore the modem router to its factory default settings?
A1. With the modem router powered on, press and hold down the RESET button of the modem router until there is an obvious
change of LEDs, and then release the button.
A2. Log in to the web management page of the modem router and go to the system management page to restore the modem
router.
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