TJ Aire Serie Guía Rápida De Usuario página 34

ALARM CODE DESCRIPTION
Er11 Update DATE and TIME
Er12 Failure at start-up
Er15 Electrical power supply cut
Er17 Impossible to regulate the air flow
Er39 Broken flow measurement sensor
The minimum air flow was not reached
Er41
during the 'Check-up' stage
Excessive air flow during the 'Check-up'
Er42
stage
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POSSIBLE CAUSE
• This could appear the first time that the heater is
connected to the mains power supply or after several
days disconnected.
IF THE BRAZIER IS PRACTICALLY EMPTY
• There are few wood pellets in the hopper
• A 'cave' has formed in the hopped and no wood
pellets are reaching the loading screw
• The loading screw has become stuck and/or the
loading motor is not spinning
IF THE BRAZIER IS FULL OF WOOD PELLETS (unburned)
• Damp or poor-quality wood pellets
• Ignition coil and/or connecting cable are broken
• The power supply has been cut for an extended
period of time whilst the heater is operating or during
ignition
• There could be an issue with the smoke outlet
• The air inlet could be partially or fully blocked, or has
become channelled and a lot of load is being lost
• Dirty brazier
• The heater is taking in air from an unexpected inlet:
open or poorly closed door, hopper empty of wood
pellets etc.
• The smoke ducts inside the heater are very dirty
• The smoke extractor has lost power
• Problems with the flow sensor or its connection (the
Sond message will appear)
• Broken air flow sensor
• This could appear when the heater is turned off during
operation of if the flow sensor breaks
• There could be an issue with the smoke outlet
• The air inlet could be partially or fully blocked, or has
become channelled and a lot of load is being lost
• Dirty brazier
• The heater is taking in air from an unexpected inlet:
open or poorly closed door, hopper empty of wood
pellets etc.
• The smoke ducts inside the heater are dirty
• The smoke extractor has lost power
• Problems with the flow sensor or its connection (the
Sond message will appear)
• This could occur if the chimney flue is excessive or if air
is being forced in for combustion.
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SOLUTION
To update the time and day of the week, see section 6.2.3
Reset the error
Make sure that the wood pellets can reach the screw and/or
pour in more if necessary
If no wood pellets fall into the burner after trying several
times, notify the Technical Support Service
Empty and clean the brazier, reset the alarm, and try to
start it up again
Check the condition and quality of the wood pellets
If the unit does not ignite after two or three attempts, call
the Technical Support Service
Reset the error and turn the unit on again
In the event that this alarm repeats frequently or cannot be
turned off, notify the Technical Support Service
Review all the possibilities mentioned for Er02
Check the heater and the installation
Check the cleanliness of the heater and the smoke outlet
In the event that this alarm repeats frequently or cannot be
turned off, notify the Technical Support Service
If this problem persists, Er41 will appear
Review all the possibilities mentioned for Er02
Check the heater and the installation
Check the cleanliness of the heater and the smoke outlet
In the event that this alarm repeats frequently or cannot be
turned off, notify the Technical Support Service
Review and correct the installation
In the event that this alarm repeats frequently or cannot be
turned off, notify the Technical Support Service
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