13. TROUBLESHOOTING
PROBLEM
There is water in the drip tray (A11)
The machine fails to produce espresso
coffee
The portafilter cannot be attached to the
machine
The espresso coffee drips from the edges
of the portafilter (C1) instead of from the
spouts
The espresso crema is too light (delivered
from the spout too fast)
The espresso crema is too dark (delivered
from the spout too slowly)
CAUSE
This water comes from the internal cir-
cuits of the machine and is a normal con-
sequence of their operation
No water in the tank (A15)
The
(B6) light is on, meaning that
the coffee circuit or the steam circuit is
empty
The coffee filter is clogged
The tank (A15)is not properly in place and
the valves at the bottom are not open
Limescale in the water circuit
Coffee ground too finely
The ground coffee has not been tamped
or the quantity is excessive
The portafilter is not properly attached
The seal of the coffee spout (A19) has lost
flexibility or is dirty
The coffee filter is clogged
The appliance settings need reviewing
The appliance settings need reviewing
17
SOLUTION
Empty and clean the drip tray on a reg-
ular basis
Fill the tank
Press the button associated with the
light to fill the circuit
Rinse the filters under running water. For
dedicated Espresso Cool filters, see "8.2
Cleaning the Espresso Cool filters"
Press down lightly on the tank to open
the valves at the bottom
Descale as described in section "10.
Descaling"
Remove the portafilter (C1) and repeat
the coffee-making steps, bearing in the
mind the indications given in sections "4.
Making coffee" and "4.2 Step 2 - Tamping"
Repeat the grinding step with different
settings. Reduce the dosage quantity:
check that the filter (1 or 2 cups) and the
grinding dosage are correctly matched
(1x button (B2) or 2x button (B3)
selected)
Attach the portafilter correctly and twist
firmly as far as it will go
Have the coffee spout seal replaced by a
Service Centre
Rinse the filters under running water. For
dedicated Espresso Cool filters, see "8.2
Cleaning the Espresso Cool filters"
Remove the portafilter and repeat the
coffee-making steps, bearing in the mind
the indications given in sections "4. Mak-
ing coffee" and "4.2 Step 2 - Tamping"
Remove the portafilter (C1) and repeat
the coffee-making steps, bearing in the
mind the indications given in sections "4.
Making coffee" and "4.2 Step 2 - Tamping"
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