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Idiomas disponibles
Idiomas disponibles
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RYOBI WARRANTY APPLICATION CONDITIONS
In addition to any statutory rights arising from the purchase of a product
and without prejudice on the statutory rights which apply independently
and free of charge, all new RYOBI branded power tools and/or garden
tools listed on our website, excluding tool accessories, tool storage
systems, and spare parts, as further outlined under ("Product"), are
covered by a voluntary guarantee issued by Techtronic Industries
GmbH ("TTI") subject to the terms and conditions as stated below
("Guarantee").
The Guarantee is only applicable to purchaser(s) who purchase the
products as end users in their capacity as consumers ("Consumer").
Retailers, rental companies, as well as professional end users are
expressly excluded from these general terms and conditions of the
Guarantee. For professional end users, a different type of voluntary
guarantee may be applicable to certain product(s), if explicitly provided
on the www.ryobitools.eu website. The invocation of this voluntary
Guarantee does not limit the statutory legal rights of the Consumer
in case of a defect.
1. The standard guarantee ("Standard Guarantee"), provided that the
Product is purchased for private use only, has a term of 24 months
("Standard Guarantee Period") and commences on the date the
product was purchased. This date must be documented by an invoice
or other proof of purchase in order for the Standard Guarantee to
be valid and enforceable. This Standard Guarantee also only applies
to new Product(s).
2. Consumers in certain countries may be able to extend the Standard
Guarantee for eligible Products beyond the period of the Standard
Guarantee by registering on the www.ryobitools.eu website. The
eligibility of Products for the extended guarantee ("Extended
Guarantee") is specified on the packaging of a Product, on the
website at www.ryobitools.eu, and/or is contained within the relevant
Product documentation under https://www.ryobitools.eu/. In order to
benefit from the Extended Guarantee, Consumers are required to
register their Product(s) online within 30 calendar days from the date
of purchase to benefit from this Extended Guarantee. All personal
information of a Consumer will be processed in accordance with
the privacy statement, which can be found here https://uk.ryobitools.
eu/footer-links/privacy-policy/. The registration confirmation receipt,
which is sent out by e-mail, and the original invoice showing the date
of purchase will serve as proof of the Extended Guarantee.
3. The Standard Guarantee and the Extended Guarantee
("Guarantees") are limited to repair and/or replacement of the
defective Product at the discretion of TTI provided that the defect
in workmanship or material existed at the date of purchase. No
further costs or losses can be claimed. In addition, the Guarantees
do not apply to:
– any damage caused accidentally, wilfully, or negligently by the
Consumer
– any damage to the Product that is the result of improper treatment
or lack of maintenance
– any Product that has been altered or modified
– any Product where original identification (trade mark, serial
number) markings have been defaced, altered or removed
– any damage caused by non-observance of the instruction manual
– Products, which are not subject to a CE/UKCA marking
– any Product that has been attempted to be repaired by a non-
authorised service centre or without prior authorisation by TTI
– any Product connected to improper power supply (amps, voltage,
frequency)
– any Product used with inappropriate fuel mixture (fuel, oil, ratio
of oil)
– any damage caused by external influences (water, chemical,
physical, shocks) or foreign substances
– normal wear and tear of spare parts
– inappropriate use, overloading of the Product(s)
– use of non-approved accessories or parts
– power tool accessories provided with the tool or purchased
separately. Such exclusions including but not limited to screw
driver bits, drill bits, abrasive discs, sand paper and blades,
lateral guide
– components (parts and accessories) which are subject to normal
wear and tear, including but not limited to service and maintenance
kits, carbon brushes, bearings, chuck, SDS drill bit attachment
or reception, power cord, auxiliary handle, transport carry case,
sanding plate, dust bag, dust exhaust tube, felt washers, impact
wrench pins and springs, bump knobs, drive belts, clutch, blades
of hedge trimmers or lawnmowers, harness, cable throttle, tines,
felt washers, hitch pins, blower fans, blower and vacuum tubes,
vacuum bag and straps, guide bars, saw chains, hoses, connector
fittings, spray nozzles, wheels, spray wands, inner reels, outer
spools, cutting lines, spark plugs, air filters, gas filters, mulching
blades, etc.
4. For guarantee servicing, the Product(s) must be sent or presented
without undue delay after occurrence or recognition of the defect in
workmanship or material to an authorised RYOBI service partner
listed on the following website https://www.ryobitools.eu/. Consumers
can obtain the services under the Guarantees from a RYOBI service
partner by
a. contacting the retailer where the purchase was made; or
b. registering via the service platform available on the RYOBI
Commercial webpage https://www.ryobitools.eu/, the availability of
the process might vary from country to country.
When sending a Product to an authorised RYOBI service partner,
the Product shall be safely packaged without hazardous contents
(for details, please see the safety instructions on the website at
https://www.ryobitools.eu/), marked with sender's address and
accompanied by a short description of the defect. Please note
that in some countries delivery charges or postage will have to
be paid by the sender according to local practice. Please consult
your local authorised RYOBI service centre to confirm whether
such charges apply.
5. Upon receipt of the Product claimed to be defective by the Consumer,
it will be inspected. When the defect has been confirmed, the services
under the Guarantees will be provided by repairing the defective parts
of the products or replacing them by non-defective parts at TTI's
discretion. If TTI refuses to repair the defect or if, at TTI's discretion,
the repair has failed, an equivalent replacement will be supplied.
The replaced Product(s) or part(s) will become the property of TTI.
Any repair/replacement(s) under the Guarantees above are free of
charge. The repair/replacement(s) conducted by TTI do not constitute
an extension or a new start of the Guarantees. The replaced spare
parts are subject to the Guarantees originally given and the period
for the Guarantees will end with period for the Guarantee that was
originally given for the entire product.
6. The RYOBI Guarantees are granted by Techtronic Industries
GmbH, Max-Eyth-Str.10, 71364 Winnenden, Germany, only to the
Consumer that originally purchased the Product and may not be
transferred or assigned.
7. The Guarantees are valid in the European Economical Areas (EEA),
Switzerland, and the United Kingdom. Outside these areas, please
contact the retailer where the purchase was made to find out if
another voluntary guarantee applies.
AUTHORISED SERVICE CENTRE
Any request or issue with the product can be addressed to your local
authorised service centres (visit www.ryobitools.eu) or directly to:
Techtronic Industries GmbH, Max Eyth Straße 10, 71364 Winnenden,
Germany. Please state the serial number and product type printed
on the label.
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