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Idiomas disponibles
C
Cleaning and maintenance
Problem
There is no sound.
The TV cannot play
HDR content via
the HDMI cable.
The Bluetooth
name cannot be
found.
The control panel
buttons are not
working.
Possible Cause
• The volume is too
low.
• The devices have
not been connected
correctly.
• PCM mode has not
been selected on the
audio source.
• The subwoofer is
out of range or is no
longer paired with
the soundbar.
• T h e
T V ' s
H D R
setting has not been
configured.
• Yo u r B l u e t o o t h
device may not have
Bluetooth turned on.
• You are too far away
from the soundbar.
• Another Bluetooth
c o n n e c t i o n
i s
preventing you from
pairing with the
soundbar.
• Static electricity
i s a f fe c t i n g t h e
soundbar.
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Solution
• Increase the soundbar volume and
check that the audio source is not on
mute or low volume.
• In AUX, optical, coaxial or HDMI
ARC mode, check that the cable is
connected and the external device is
working properly.
• In USB mode, check compatible files
are on the USB device and that they are
not corrupted. Try reloading the files
onto the USB device or use another
USB device.
• Check the audio source (e.g. TV, game
console, DVD player) has PCM mode
turned on. Refer to the audio source's
manual for more information on how
to do this.
• Move the subwoofer within 6 metres of
the soundbar and pair the units again.
• Some 4K HDR TVs require a HDMI input
or the image settings to be defined in
order to receive HDR content. Refer to
your TV manual for more information
on how to do this.
• Make sure the Bluetooth function is
activated on your Bluetooth device.
• Place the Bluetooth device within 10
metres of the soundbar.
• Remove any existing Bluetooth
connections and then try again to pair
the devices.
• Turn the soundbar off. Then unplug
the unit and wait 10 seconds before
plugging it in again and turning it on.
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