TROUBLESHOOTING
TROUBLESHOOTING
TROUBLESHOOTING TABLE
Use this table to see possible solutions for possible problems with the pole saw. If these
suggestions do not solve the problem, see Warranty.
SYMPTOM
Motor stops while
cutting
Motor does
not run or runs
intermittently
Motor runs, but
saw chain does
not rotate
Pole saw does not
cut properly
16
POSSIBLE CAUSE
Chain pinched in cut
Overheating of control
system
Battery discharged
Safety switch not pressed
Battery pack not fully
inserted
Battery contacts dirty
Battery pack cold
Debris in side cover
Overheating of motor
Chain not engaging drive
sprocket.
Guide bar nose sprocket is
not turning
Insufficient chain tension
Dull chain
Chain installed backwards
Worn chain
Dry or excessively
stretched chain
Chain not in bar groove
RECOMMENDED ACTIONS
Undercut limb to relieve pressure on limb.
See SAWING TECHNIQUES.
Let the control system cool down.
Charge the battery.
Press the safety switch before squeezing the
trigger switch. See TURNING THE POLE
SAW ON AND OFF.
Press the battery pack into the battery port
until it clicks into place.
Remove the battery pack, remove debris
from the battery port, and then clean the
contacts with a clean, dry cloth.
Allow the battery pack to warm to the
minimum operating temperature of 32°F
(0°C).
Remove battery pack, then remove chain
sprocket cover and clean out debris.
Let the motor cool down.
Reinstall the chain, making sure the drive
links on the chain are fully seated on the
drive sprocket. See MAINTENANCE.
Replace the guide bar. See MAINTENANCE.
Tension the chain. See TENSIONING THE
CHAIN.
See MAINTENANCE.
Install the chain with the teeth facing the
correct direction. See ASSEMBLY.
Replace the chain. See MAINTENANCE.
Check the oil level. Refill oil reservoir if
necessary. See FILLING THE OIL TANK.
Reseat chain onto groove. See
MAINTENANCE.
WWW.SENIXTOOLS.COM