3 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
humidifier. If you are unable to solve the problem with the information below, contact
the Consumer Care Center in your country.
Problem
The humidifier does not
work.
There is no air humidification.
The water tank leaks.
There are some
white deposits on the
humidification filter.
The filter turns yellowish
after some time.
Possible solution
Make sure that there is power supply to the
humidifier.
Make sure that the water tank is filled with water
and the upper unit is placed properly onto the
water tank.
Make sure that the water tank is filled with water
and the upper unit is placed properly onto the
water tank.
Your room might have too much ventilation. Please
close doors and windows.
Make sure that the humidifier is not overfilled with
water.
Make sure that the humidifier is well assembled/
connected every time after you clean it or after you
remove the upper unit and/or water tank for refilling.
Make sure that the water tank is properly placed. If
the problem persists, contact the Consumer Care
Center in your country.
The white deposits are called scale and they
consist of minerals from the water. Scale on
the humidification filter affects the humidifying
performance, however it does not harm your health.
Please follow the cleaning instructions in the user
manual.
The yellow deposits is a natural effect of the wick
material, and it has no impact on humidification
performance. Clean the humidification filter
frequently to remove the scale, and replace the
humidification filter every three month.
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