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Troubleshooting
TROuBLESHOOTING
PROBLEM
The refrigerator
does not work at all
or it does not chill
sufficiently.
The food in the fridge
is frozen.
You hear unusual
noise or sounds.
The cabinet-door
sealing area of the
appliance is hot
and condensation is
occurring.
Ice Maker is not
producing ice.
You can hear water
bubbling in the
refrigerator.
There is a bad smell in
the refrigerator.
Frost forms on the
walls of the freezer.
Water dispenser is not
functioning.
Auto close system
does not work with
the freezer door.
24_ Troubleshooting
SOLUTION
• Check that the power plug is properly connected.
• Check if the set temperature on the digital display is warmer than the freezer or fridge inner
temperature. If it is, set the refrigerator colder.
• Is the refrigerator in direct sunlight or located near a heat source?
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
• Check if the set temperature on the digital display is too low.
• Try setting the refrigerator to a warmer temperature.
• Is the temperature in the room too low? Set the refrigerator warmer.
• Did you store the food which is juicy in the coldest part of the refrigerator? Try moving those items
to the other shelves in the fridge instead of keeping them in the colder areas or bins.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
Try moving the back of the refrigerator at least 2 inches from the wall.
• Was anything dropped behind or under the refrigerator?
• A "ticking" sound is heard from inside the refrigerator. It is normal and occurs because various
accessories are contracting or expanding according to the temperature of the refrigerator interior.
• If it sounds as if something is hitting something else inside the refrigerator, this is normal. The
sound is caused by the compressor operating at high capacity.
• Some heat is normal as anti-condensators are installed in the vertical hinged section of the
refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long
time.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
• This is normal. The bubbling comes from refrigerant circulating through the refrigerator.
• Check for spoiled food.
• Foods with strong odors (for example, fish) should be tightly covered.
• Clean out your freezer periodically and throw away any spoiled or suspicious food.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the stored foods for efficient air circulation.
• Is the freezer drawer closed properly?
• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked?
• Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the fridge temperature is too low?
Try selecting a warmer setting on the Digital display.
• Is there an imbalance between the right and left parts of the door?
• Open and close the door smoothly 1~2 times. After you do this, the auto close system usually
works properly again.
• Try opening the door smoothly to avoid unbalancing the right part and the left part of the door.
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