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4 . T R O U B L E S H O O T I N G
If the UPS system does not operate correctly, please solve the problem by using the table
below.
Symptoms
No indication and alarm even though
the main is normal.
The icon
code
flashing on LCD display
and alarm is sounding every second.
The icon
and
LCD display and alarm is sounding
every second.
The icon
flashing on LCD display and alarm is
sounding every second.
Fault code is shown as 27 and the
icon
is lighting on LCD display
and alarm is continuously sounding.
Fault code is shown as 28 and the
icon
is lighting on LCD display
and alarm is continuously sounding.
The icon
are flashing on LCD
display and alarm is sounding twice
every second.
Fault code is shown as 43 and The
icon
LCD display and alarm is
continuously sounding.
Fault code is shown as 14 and alarm
is continuously sounding.
Fault code is shown as 1, 2, 3, 11
and 41 on LCD display and alarm is
continuously sounding.
INFOSEC UPS SYSTEM - 4, rue de la Rigotière - 44700 Orvault - FRANCE - www.infosec-ups.com
16
Hot Line – Tel + 33 (0)2 40 76 15 82 - Fax + 33 (0)2 40 94 29 51 - hotline@infosec.fr – 01 13 AA 59 209 18
and the warning
flashing on
and
and the icon
is lighting on
Possible causes
The AC input power is not
correctly connected.
The AC input is connected to
the UPS output.
EPO function is activated.
Line and neutral conductors
of UPS input are reversed.
The external or internal
battery is incorrectly
connected.
Battery voltage is too high or
problem with the charger.
Battery voltage is too low or
problem with the charger.
UPS is overloaded.
The UPS shut down
automatically because of an
overload at the UPS output.
The UPS shut down
automatically because short
circuit occurs on the UPS
output.
A UPS internal fault has
occurred.
Remedy
Check if input power cord
firmly connected to the
mains.
Plug AC input power cord
to AC input correctly.
Set the circuit in close
position to disable EPO
function.
Rotate mains power
socket by 180° and then
connect to UPS system.
Check if all batteries are
connected well.
Contact your dealer.
Contact your dealer.
Remove excess loads
from UPS output.
Remove excess loads
from UPS output and
restart it.
Check output wiring and if
connected devices are in
short circuit status.
Contact your dealer

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