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Troubleshooting
Problem
Cause/Action
This unit uses a hammer action keyboard in order to simulate an
Even though
acoustic piano's playing touch as realistically as possible. For this
you're using
reason, you'll hear the hammers thump when you play the keyboard,
headphones
just as you would when playing an acoustic piano. Since this unit
and the sound
allows you to adjust its volume, you might notice the sound of the
is muted, a
hammers in certain situations, but this does not indicate a malfunc-
thumping sound
tion. If vibration transmitted to the floor or walls is a concern, you may
is heard when
be able to minimize the vibration by moving the piano away from the
you play the
wall, or by laying down a commercially available anti-vibration mat
keyboard
designed for use with pianos.
When 30 minutes have elapsed since you last played or operated this
unit, the power will turn off automatically. (This is the factory setting.)
Power turns off
on its own
If you don't need the power to turn off automatically, turn the "Auto
Off" setting off (p. 14).
Power does not
Is the AC adaptor connected correctly? (p. 9)
turn on
Is the pedal connected correctly?
Plug the cord firmly into the pedal connector (p. 9).
If you disconnect the pedal cord from the unit while the power is on,
the pedal effect may remain "stuck" in the On condition.
Pedal does
You must power-off the unit before connecting or disconnecting the
not work, or is
pedal cord.
"stuck"
Could Twin Piano be turned on?
If Twin Piano is on, the right pedal will affect only the right-hand
keyboard zone and the left pedal will affect only the left-hand
keyboard zone (p. 3).
Could the volume limit setting have lowered the maximum volume?
Insufficient
The volume can't be louder than the specified volume limit. Change
volume
the volume limit setting (p. 14).
The volume
level of the
Could you be using a connection cable that contains a resistor?
instrument
connected to
Use a connection cable that does not contain a resistor.
Input jack is too
low
Could the unit's volume or the volume of the connected equipment be
turned down?
Could headphones be connected?
No sound/No
Could there be a plug inserted in a headphone jack?
sound when
The speakers will not produce sound if headphones or plug are
you play back a
connected to the headphone jacks (p. 9).
song
Has Local Control been set to "Off"?
When Local Control is set to Off, no sound is produced on the
keyboard. Set Local Control to On (p. 13).
The maximum simultaneous polyphony is 128 voices. If you're using
Not all the notes
the Dual tone (p. 2), if you're playing along with a song, or if you're
you play are
making extensive use of the damper pedal, the performance data may
sounded
exceed the available polyphony, possibly causing some of the notes
you play to drop out.
Could you have made Transpose settings? (p. 12)
Is the Master Tune setting appropriate? (p. 11)
Pitch of the
The notes of a piano are tuned using a unique method
keyboard or
(stretched tuning), which makes upper-range notes slightly higher in
song is incorrect
pitch, and lower-range notes slightly lower in pitch. For this reason,
you might perceive the pitch as being incorrect, but this is the way an
acoustic piano should sound.
Sounds are
Could you have selected a dual tone? (p. 2)
heard twice
When this unit is connected to an external sequencer, set the Local
(doubled) when
Control to off. Alternatively, the sequencer could be set so its Soft Thru
the keyboard is
feature is Off (p. 13).
played
Reverberation
The piano sounds of this digital piano faithfully simulate the sense of
remains even
depth and resonance of an acoustic piano. For this reason, it may seem
though you've
as though there is some reverberation even when the Ambience effect
turned off the
is turned off.
Ambience effect
On an acoustic piano, the approximately one and a half octaves
of notes at the upper end of the keyboard will continue sounding
The sound
regardless of the damper pedal. These notes also have a somewhat
of the higher
different tonal character.
notes suddenly
changes from a
This unit faithfully simulate this characteristic of acoustic pianos. On
certain key
this unit, the range that is unaffected by the damper pedal will change
according to the transpose setting.
16
Problem
Cause/Action
If.you.hear.this.in.headphones:
Piano sounds that have a brilliant and crisp character contain substan-
tial high-frequency components that may sound as though a metallic
ringing has been added. This is because the characteristics of an actual
piano are being faithfully reproduced, and is not a malfunction. This
High-pitched
ringing is more obtrusive if the ambience effect is applied heavily, so
ringing is heard
you may be able to minimize it by decreasing the ambience.
If.you.don't.hear.this.in.headphones:
It is likely that there is some other reason (such as resonances within
the unit). Please contact your dealer, the nearest Roland Service Center,
or an authorized Roland distributor, as listed on the "Information. "
If you set the volume to the maximum setting, the sound may be
distorted depending on how you perform. If this occurs, turn down
the volume.
If.you.don't.hear.this.in.headphones:
Performing at high volumes may cause the speakers or objects
near the unit to resonate. Fluorescent lights or glass doors may also
resonate sympathetically. In particular, this is more likely to occur for
lower notes and higher volumes. You can take the following measures
Sound wrong, or
to minimize resonances.
are buzzy
• Locate this unit 10–15 cm (4–6 inch) away from walls or other
surfaces.
• Keep the volume down.
• Move away from the objects that are resonating.
If.you.hear.this.in.headphones:
It is likely that there is some other reason. Please contact your dealer,
the nearest Roland Service Center, or an authorized Roland distributor,
as listed on the "Information. "
When Using the Wireless LAN
Function
Problem
Cause/Action
Make sure that your wireless LAN access point supports WPS. If your
wireless LAN access point does not support WPS, you can connect
using the procedure described in "Connecting in Ad-Hoc Mode" (p. 15).
The 802.11a/b wireless standard is not supported. Please use the
802.11g/n (2.4 GHz) wireless standard.
The WEP authentication method is not supported. Please use the WPA
or WPA2 authentication method.
Make sure that DHCP is enabled for your wireless LAN access point.
Can't connect to
a wireless LAN
The connection might not occur successfully due to the state of the
access point
radio signal. If so, use the procedure described in "Basic Connection
Method (Connect by WPS)" (p. 15), and reconnect your wireless LAN
access point.
There is a limit to the connection data that can be remembered.
Making a new connection may cause older connection data to be
deleted.
All connection data will be deleted if you execute a factory reset. If the
connection data has been deleted, please re-connect to the wireless
LAN access point.
Communication may be unstable depending on the usage of the radio
frequency spectrum.
If communication is unstable, the response may be sluggish, or if using
audio communication, there may be dropouts in the audio.
Communication
The following actions may improve the situation.
is unstable
• Move the wireless LAN access point and this unit closer to each
other.
• Change the channel setting of the wireless LAN access point.
Is the unit turned on?
Is the wireless USB adapter (WNA1100-RL) inserted to the unit?
The unit is not
Is the unit connected to the wireless LAN?
found in the
instrument
Are the unit and the iPad connected to the same network (the same
connections
wireless LAN access point)?
of the iOS app
(such as "Piano
Is the wireless LAN access point set to allow communication between
Partner")
wireless LAN devices?
For details on settings, refer to the owner's manual of your wireless
LAN access point.