Troubleshooting
Review the possible solutions below. If the problem persists, please visit www.tripplite.com/support for service.
Problem
The unit does not function.
Cooling performance is unsatisfactory.
The unit leaks water.
The unit generates excessive noise or vibration. The unit is on an uneven or unstable surface.
Storage and Service
Storage
Before storing the unit, confirm that the ducts and vents are secured or removed and cared for properly. Also confirm that the unit is drained of
condensation.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs
are also available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for service,
follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading of the
instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned
Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit's model and serial
numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any
damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service
center is not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges
prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt.
Return the product for service using an insured carrier to the address given to you when you request the RMA.
Warranty
1-YEAR LIMITED WARRANTY
Seller warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for a period of 1 year from the date of initial purchase. If the product
should prove defective in material or workmanship within that period, Seller will repair or replace the product, in its sole discretion. Service under this Warranty can only be obtained by your delivering or shipping the
product (with all shipping or delivery charges prepaid) to: Tripp Lite, 1111 W. 35th Street, Chicago, IL 60609 USA. Seller will pay return shipping charges.
THIS WARRANTY DOES NOT APPLY TO NORMAL WEAR OR TO DAMAGE RESULTING FROM ACCIDENT, MISUSE, ABUSE OR NEGLECT. SELLER MAKES NO EXPRESS WARRANTIES OTHER
THAN THE WARRANTY EXPRESSLY SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING ALL WARRANTIES OF
MERCHANTABILITY OR FITNESS, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE; AND THIS WARRANTY EXPRESSLY EXCLUDES ALL INCIDENTAL AND
CONSEQUENTIAL DAMAGES. (Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may have other rights which vary from jurisdiction to jurisdiction).
WARNING: The individual user should determine prior to use whether this device is suitable, adequate or safe for the use intended. Since individual applications are subject to great variation, the manufacturer makes no
representation or warranty as to the suitability or fitness of this device for any specific application.
WARRANTY REGISTRATION
Visit www.tripplite.com/warranty today to register the warranty for your new Tripp Lite product. You'll be automatically entered into a drawing for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. Open to U.S. residents only. See www.tripplite.com for details.
Regulatory Compliance Identification Numbers
For the purpose of regulatory compliance certiications and identiication, your Tripp Lite product has been assigned a unique series number. The series number can be found on the product nameplate label, along with
all required approval markings and information. When requesting compliance information for this product, always refer to the series number. The series number should not be confused with the marking name or model
number of the product.
WEEE Compliance Information for Tripp Lite Customers and Recyclers (European Union)
Note: This statement applies to products marked with the WEEE logo.
Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing regulations, when customers buy new electrical and electronic equipment from Tripp Lite they are entitled to:
• Send old equipment for recycling on a one-for-one, like-for-like basis (this varies depending on the country)
• Send the new equipment back for recycling when this ultimately becomes waste
Tripp Lite has a policy of continuous improvement. Product specifications are subject to change without notice.
Book 1.indb 10
Possible Cause
The unit is turned off.
The unit is not plugged in.
Main power is off.
The air exhaust or intake is blocked.
The temperature setting is too high.
The fan speed setting is too low.
The air filters are dirty.
The wattage of the rack enclosure, the size of the room or the ambient
temperature exceeds the cooling capacity of a single unit.
The drainage plug is not installed.
1111 W. 35th Street, Chicago, IL 60609 USA
www.tripplite.com/support
Possible Solution
Turn the unit on. (See "Operation" section.)
Plug the unit into a suitable outlet.
Check fuses or circuit breaker.
Confirm that all ducts and intakes are clear of obstructions.
Adjust the temperature setting.
Adjust the fan setting.
Clean the air filters.
Install additional units or contact Tripp Lite for additional cooling solutions
suitable for your application.
Insert the drainage plug in the drainage outlet. (See "Installation" section.)
Move the unit to a level, stable surface.
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