Appendix A
Trouble Shooting
Problem
POWER indicator does
not light GREEN when
power switch is turned
to ON (1) position.
POWER indicator lights
GREEN, but printer will
not print.
Printer appears to be
working, but nothing is
printed.
Printing is faded or poor
quality.
Prints only partial label.
Solution or Reason
1. Check power connections from
power supply to printer and A.C.
outlet.
1. Check interface cable connections
from computer to printer.
1. Verify that the labels are the
correct type (direct thermal or
thermal transfer).
2. Check that the roll is loaded with
the direct thermal side facing up.
3. Clean the print head.
1. Clean the print head with
cleaning pen.
2. Adjust print speed/darkness in
software.
1. Label caught on print head.
2. Print head is not properly
latched.
3. Possible software problem.
Check the printer memory
configuration. Refer to the EPL2
Programming manual.
Appendix A
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