Fault rectification
Before contacting the Service department, read the following information to determine the possible cause of any fault.
Fault
No power
No picture
Hard disk drive not functioning Connection cable is not connected properly
USB connection not functioning Device is not supported
Network access not possible.
Recording is not possible
Sudden switch-off
Cleaning and care of the device
Note
The device is maintenance free.
Protect the device against dust, dirt and damp.
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Cause
Power cable not connected
Power switch at OFF
No power supplied from socket
The screen is not set to receive
Video cable is not connected properly
The connected monitor is switched off
Hard disk drive faulty or incompatible with the
system
USB Hub was used
Network cable connection loose
Network settings (DCHP, IP address etc.)
incorrect
No HDD, or HDD not initialised
The internal temperature of the device is too
high
Fault rectification
Solution:
Connect the power cable properly to the
socket
Set power switch to ON
If necessary, use another device at the
socket
Set correct video input mode, until an image
is received from the recorder
Connect the video cable properly
Switch on monitor
Connect the cable properly
Replace the hard disk drive with a
recommended hard disk drive
Connect correct USB medium, USB 2.0
Connect USB medium directly
Insert network cable.
Check and, if necessary, correct the network
configuration.
Install and initialise hard disk drive
Clean the device and/or remove any objects
impeding the ventilation