U.S.Robotics SureConnect 9106 Manual Del Usuario página 17

Troubleshooting Ping Procedure
Click Windows Start and then Run.
1.
Windows 95, 98, and Me: Type command in the dialogue box. Click
OK.
Windows NT 4.0, 2000, and XP: Type cmd in the dialogue box. Click
OK.
2. Type ping 127.0.0.1 after the DOS command prompt. This is your local
host address. The address assures that TCP/IP installs and functions
properly. If you can't complete this ping, disconnect the gateway and
repeat the installation procedure.
3. Type ping followed by your computer's IP address. This assures that
your computer responds to requests. If you cannot complete this ping,
make sure all of the cables are connected properly and that all of the
correct drivers are installed.
4. Type ping followed by your gateway address to check the
communication with your gateway (the default gateway address is
192.168.1.1). This assures that you can connect to other computers and
the gateway. If you can establish communication with the gateway,
you can access the Administration page and configure settings. If you
cannot complete this ping, make sure the AC power adapter is plugged
in and the gateway is properly connected to your computer.
5. Type ping followed by the outside Internet address of your gateway.
This is the address that is provided either by your ISP or by the outside
LAN. This will ensure that your gateway functions properly and allows
traffic to pass through.
6. Type ping followed by your known DNS server address. This will allow
you to match valid Internet host names to IP addresses and to verify
that you can access the Internet.
What if I don't receive a successful message from a ping to the gateway's
gateway?
Possible Solution: No return message indicates that the computer cannot
communicate with the gateway through IP address assignment.
• Check the computer's IP address (Network Interface Card). Make sure
that it is in the same subnet as the gateway address. (For example, if
the gateway address is 192.168.1.1, the computer's IP address must be
192.168.1.x, where x is greater than 1.) If it is not, release and then
renew the IP address for your computer.
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