Troubleshooting - Gewiss JOINON Home Manual De Instalacion Y Uso

Troubleshooting

12. Troubleshooting
This section provides a guide for troubleshooting problems that may arise in the installation and operation of
charging stations.
Troubleshooting must be performed by qualified personnel in compliance with the general safety
instructions in this manual.
12.1. Alarms
In the event of an alarm the station switches to the "alarm" status, lighting up red.
Fault in the installation (error code 0001)
Description
The station protections have tripped.
If the station is equipped with automatic reset protections, it detects whether the fault persists in the installation
and the protections are not restored until the fault disappears.
This error does not appear in charging stations that do not have interior protections.
Solution
If manual reset protections are present, the station must be opened in order to gain access to these protections.
Reset the protections with the switch in the incorrect position. If the problem persists:
• Make sure that the cabling of the protections is correct and check that there are no loose or incorrectly
tightened cables.
• Check the cabling of the auxiliary protection contact.
Interrupted supply (error code 0002)
Description
This error can be caused by:
• Absence of electricity grid. The station restarts when the power is restored.
• The protections have tripped.
Solution
If the error persists after the electrical grid supply is restored, check for the presence of voltage in the charging
station connection socket.
If the alarm is caused by the tripping of the unit's internal protections, this can be resolved by following the
instructions indicated in section "Fault in the installation (error code 0001)".
Connector powered (error code 0008)
Description
The connector is powered when it should not be or is not powered when it should be.
Solution
Measure the voltage present in the connector(s) using a multimeter.
If voltage is present
Check that the activation coil of the contactor has a 230 Vac power supply.
• If it is powered, the problem may originate from the control card. Make sure that there are no loose or
incorrectly inserted cables in the control card.
ABA2023IQM01_ - 7.55.4.412.2 - Installation and Operation Manual
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