Troubleshooting And Customer Support; Troubleshooting - HP 9250C Digital Sender Guía De Instalación Inicial

Troubleshooting and customer support

Troubleshooting

Problem
The digital sender will not scan and is unable
to complete the job. A Please try again error
message is displayed.
The Find Servers button on the E-Mail
Settings screen did not find any servers.
The Find Servers button on the
Authentication Settings screen did not find any
servers.
The digital sender is not working.
Scanned pages are blank or have repeated
patterns.
The image quality is poor.
The ADF feeds multiple sheets, skews sheets,
or jams frequently.
ENWW
Action to take
●
The scanner head lock is still in the locked position. Switch it to the unlocked position.
See Unlock the scanner.
● Verify that you have a functioning SMTP server on the network.
●
Click the Add... button on the E-Mail Settings screen and type the host name or IP
address of the SMTP server. After typing the address, click the Test button to verify
that the software can contact the server.
●
If testing the server is unsuccessful, contact the network administrator to help
troubleshoot the communication with the server.
● If you have any other digital senders or MFPs that are using the HP DSS service, use
the Copy Settings button on the MFP Configuration tab of the HP MFP DSS
Configuration Utility to copy the settings from a device that is functioning correctly, and
then use the Paste Settings button to apply those settings to the digital sender.
● Verify that there is a functioning LDAP server on the network.
●
Type the host name or IP address of the LDAP server into the LDAP Server text box.
After typing in the address, touch Find Settings to retrieve the server settings. Then
touch Test to verify that the software can contact the server.
● If testing the server is unsuccessful, contact the network administrator to help
troubleshoot the communication with the server.
● If there are any other digital senders or MFPs that are using the HP DSS service, use
the Copy Settings button on the MFP Configuration tab of the HP MFP DSS
Configuration Utility to copy the settings from a device that is functioning correctly, and
then use the Paste Settings button to apply those settings to the digital sender.
●
Verify that the power cord is securely connected to the device and that it is plugged
into the power outlet.
● Verify that the device is turned on.
●
Clear any error messages on the control-panel display.
●
Verify that the network cable is securely connected to the device.
● Verify that one of the two green LEDs just above the device network port is on.
●
Verify that a page is not already located on the glass.
● Verify that the document that you are trying to send is placed correctly in the ADF (face-
up) or on the glass (face-down).
● Try changing some of the scan settings, where possible, such as resolution or file type,
to improve the image quality.
●
Adjust the guides so that they are snug against the stack but do not bend the stack.
● Verify that the ADF input tray or output bin is not overloaded. Each tray can hold a
maximum of 50 pages, but this capacity may be lower when using certain types of
media.
●
Verify that the paper is stacked square and straight in the ADF.
Troubleshooting and customer support 9