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Troubleshooting
This section provides troubleshooting suggestions for some of the most common issues associated with
hardware and software installation.
Problems printing an
alignment page
Check the printer to ensure the following:
•
Power light is on and not blinking. When the
printer is first turned on, it takes approximately
45 seconds to warm up.
•
No lights on the control panel are lit or blinking
and that the printer is in the Ready state.
If lights are lit or blinking, see "Interpreting
control panel lights" on page 13.
•
Ensure power cord and other cables are
working and firmly connected to the printer.
•
All packing tapes and materials are removed
from the printer.
•
Printheads and ink cartridges are properly
installed in their correct color-coded slots.
Press down firmly on each one to ensure
proper contact. Ensure you have removed the
protective tape from each printhead.
•
Printhead latch and all covers are closed.
•
Rear access panel or optional auto-duplex unit
is locked into place.
•
Media is loaded correctly in the tray and is not
jammed in the printer.
Configuration page
Use the configuration page to view current printer
settings, to help troubleshoot printer problems,
and to verify installation of optional accessories,
such as trays. The configuration page also contains
a log of recent events. If the printer is connected to
a network, an additional network configuration
page prints; this page shows the network settings
for the printer. For more information about these
tools, see the onscreen user's guide on the
Starter CD.
If you need to call HP, print the configuration page
before calling.
To print a configuration page
1.
Press and hold down the
While holding down the
press the
2.
Release the
prints a printer configuration page.
15
(power button).
(power button),
(cancel button) one time.
(power button). The printer
Problems installing software
Check the computer system to ensure
the following:
The computer meets the system requirements
(see the onscreen user's guide on the Starter CD).
Verify installation preliminaries
•
Before installing software on a Windows
computer, ensure all other programs
are closed.
•
If the computer does not recognize the path to
the CD drive that you type, ensure you are
specifying the correct drive letter.
•
If the computer cannot recognize the
Starter CD in the CD drive, inspect the CD
for damage. Also, you can download the
printer driver from
http://www.hp.com/support/
businessinkjet1000.
Reinstall the printer software
If you are using Windows and the computer
cannot detect the printer, run the Scrubber utility
(located in the Utils\Scrubber folder on the
Starter CD) to perform a clean printer driver
uninstallation. Restart your computer, and re-install
the printer driver.
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