Patents And Trademarks; Warranty Statement - Whale Watermaster Manual De Instrucciones

14. TROUBLE SHOOTING
Problem
Pump does not run
Pump runs but no water
appears
Pump runs but will not
switch off
Pump cycles on and off
periodically when all the
taps are closed.
Noisy operation
Low flow
15. SERVICE SUPPORT DETAILS
Whale (Munster Simms Engineering Ltd), Old Belfast Road, Bangor, N. Ireland BT19 1LT
Tel: +44 (0)28 9127 0531
Whale Seaward Inc, 91 Manchester Valley Road, Manchester Center, VT 05255
Tel: 1 802 367 1091
The following service kits are available for the Whale® Watermaster® Automatic Pressure Pump:
AK1316 - Marine Replacement Head Kit
AK1319 - Replacement Strainer Marine

16. PATENTS AND TRADEMARKS

Whale® and Watermaster® are registered trademarks of Munster Simms Engineering Limited trading as Whale.
Whale® Watermaster® Automatic Pressure Pump has the following patent pending: 1214335.0
Whale® Watermaster® is protected by the folowing patents:
USA: 6,840,745
Italy: IT 1 222 392

17. WARRANTY STATEMENT

This Whale® product is covered by 2 years warranty. Please see enclosed document for details of our statement of limited
warranty.
Possible Cause
No power to pump
Fuse has blown
Pump is faulty
Microswitch is faulty
No water getting to pump / Blockage in
pipework
Pressure relief valve too low
Water leaking at outlet side of pump
Water leaking at outlet side of pump
Insufficient water getting to pump
Water leaking at outlet side of pump
Pump drawing air
Noise created by vibration
Bore of pipework connection too small
Power supply to pump
Pipework/connections crushed due to
over tightened jubilee clips
Pump too far from water tank
Water leaking at outlet side of pump
Pump strainer clogged
Fax: +44 (0)28 9146 6421
Fax: 1 802 367 1095
AK1317 - Microswitch Kit
AK1320 - Replacement Strainer RV
Canada: 2 380 465
Germany: DE 60018089.1(EP(DE) 1 222 392)
Potential Solution
Check power supply. Attach leads / clean connections
Replace fuse
Replace pump
Check operation and replace if faulty (AK1317)
Check the water tank is not empty. Check strainer is not
blocked. Check all connections from tank to inlet of pump
are secure - any air leaks will prevent prime
Check water supply level and pressure relief settings are
appropriate for the system
Check pipework/fittings for leaks and repair.
Check system drain plugs are closed
Check pipework/fittings for leaks and repair.
Check system drain plugs are closed
Check water supply levels
Check pipework/fittings for leaks and repair.
Check system drain plugs are closed. System pressure
relief valve too low (usually located at heater / calorifier)
See 'no water getting to pump' (above)
Check pump is secured to solid surface. Check pump body
is not in contact with hard surfaces. Locate away from
interfering surfaces. Check pipework is securely supported
Ensure 10mm minimum bore.
Check power supply to pump uses correct wire gauge, in
line with relevant standards, to give full voltage at pump.
Check battery is not discharged
Replace damaged connections
Pump is best situated beside water tank
Check pipework/fittings for leaks and repair
Check system drain plugs are closed
Remove clear lid, rinse and replace to main strainer body
(retain strainer mesh on lid)
Email: info@whalepumps.com
Email: usasales@whalepumps.com
AK1318 -Replacement Head Kit RV
UK: GB 1 222 392 France: FR 1 222 392
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