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Product Specifications
CUSTOMER SUPPORT
For problems with your Home & Away Steam Iron, please direct all inquiries to our
Customer Support services through our Web site, www.SteamFast.com.
If you do not have internet access, you may also contact our Customer Support
Department directly by telephone, at 1-800-711-6617.
NOTE: In order for our customer service representatives to help you as
quickly and efficiently as possible, please have the following information
ready before calling:
• Purchase information (where and when you purchased this product)
• Copy of purchase receipt / proof of purchase
• Product Serial Number
PRODUCT SPECIFICATIONS
VOLTAGE: 100-127V / 220-240V
WATTAGE: 260W - 420W / 343W - 408W
AMPERAGE: 3.0A
WATER CAPACITY: 1.1 OZ. (32 ML.)
HEATING TIME: 15 SEC. (APPROXIMATE)
TEMPERATURE RANGE: 140ºF - 428ºF (60ºC - 220ºC)
UNIT WEIGHT: 0.93 LBS. (0.42 KGS.)
UNIT SIZE: 5.3" (13.5 CM.) x 2.9" (7.6 CM.) x 3.1" (7.9 CM.)
Patented. US Pat. No. 7,062,870 B1
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Warranty Information
Before returning any product for any reason, you must call or e-mail Steamfast
Consumer Service at (800) 711-6617 or consumerservice@steamfast.com to obtain a
Return Authorization Number.
30-DAY MONEY BACK POLICY
If this item does not meet your expectations, it may be returned within 30 days of the date of purchase
for either a replacement or full refund of the purchase price less any shipping charges. In some
circumstances, an additional restocking fee will apply.
ONE YEAR LIMITED WARRANTY
(If outside USA, additional shipping charges may apply)
Steamfast, a division of Vornado Air LLC, ("Steamfast") warrants this product to be free from defects in
material and workmanship for a period of one (1) year from the date of purchase. This warranty does not
cover damage caused by misuse, negligence, use by improper current or voltage, commercial use, use
contrary to operating instructions or disassembly, repair or alteration by any person other than Steamfast
Warranty and Repair. Steamfast Warranty and Repair will replace at its option. This warranty gives you
specific legal rights and may have other rights, which may vary from state to state.
Should there be any missing or defective parts or accessories, please contact Consumer Services. In most
cases, it is not necessary to return the entire unit. We can ship most replacement parts directly to your
home.
If you need to request warranty service, or have any questions about coverage under this warranty, please
visit the Warranty Service Request page on our Web site, www.SteamFast.com. You may also e-mail
consumerservice@steamfast.com or phone (800) 711-6617.
Please have your product serial number ready before contacting Warranty and Repair. The serial number
is located on the back or bottom of your unit.
Performance of any obligation of this Warranty, or 30-Day Money Back Policy, may be obtained by:
1. Call (800) 711-6617 or e-mail consumerservice@steamfast.com for a Return Authorization Number
before returning your unit. Failure to obtain a Return Authorization Number will cause a delay in service.
2. Include a copy of purchase receipt.
3. Box the item securely, in its original packaging if available. Include original packing materials and
accessories unless advised otherwise by a Customer Service agent.
4. Include your name, address, telephone number, and Return Authorization Number on returned package.
Send unit postage/freight-prepaid (Steamfast does not accept "collect" or COD returns) to:
Attn: Warranty & Repair
Andover, KS 67002
Steamfast Consumer Service
W: www.steamfast.com | P: 1-800-711-6617 | E: consumerservice@steamfast.com
Steamfast
415 East 13th
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