Allegion ENGAGE GWE Guia Del Usuario página 15

Problem
Gateway not For Gateway and the device to link,
linking with device they both must be commissioned in
the same site.
Device is too far from the Gateway.
Device has low batteries.
Won't start RSI LINK mode. RX
switch, credential reader, Push button
not activating per the RSI LINK
Wizard. LX and RX activing is needed
for RU & RM RSI LINK mode.
Account tokens are expired,
especially likely to happen when two
Mobile applications sign in using the
same account log-in.
Possible cause Solution
Commission the Gateway and device
in the same site. Before LINKING they
should both be listed in the site device
list.
Gateway must be with in 30 feet of
device with no signal obstructions. Move
the Gateway closer to the door and Link
to check signal strength.
Measure the batteries, new batteries
measure 1.5 volt each, over 6.0 volt total
when new.
Put the NDE & LE in RSI link mode per
the Mobile app LINK Wizard, turn and
hold the inside lever while presenting a
credential to the reader. Hold lever until
RED/GREEN blinking starts.
RU & RM use the LX latch and RX push
pad per the sequence in the RU & RM
Installation Instructions. Push in the
latch (LX) and hold in, 2 seonds later
push in the push pad (RX) hold both
for 2 seconds, than release both for 2
seconds, push in again just the latch (LX)
for 3 seconds or more unitl the RED/
GREEN LINK blinking for RSI LINK mode
starts.
Note, CTE cannot LINK in RSI Gateway
mode. CTE only LINKS in IP Gateway
mode.
Log out and back in to ENGAGE to
refresh tokens, or find token refresh in
the My Account screen. Two mobile apps
should never share the same log-in.
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