Ingeteam
Troubleshooting
Tilt sensor alarm (error code 0064)
Description
INGEREV CITY Ground charging stations have a tilt sensor that detects whether the station is installed failing to
respect the vertical angle with regards to the ground.
Solution
Make sure that the unit is installed vertically, perpendicular to the ground. If this is not the case, correct the
installation.
DC current leak (error code 0128)
Description
The maximum admissible limit for direct current leaks is exceeded while charging.
Depending on the model, charging stations can have a direct current leak sensor for charging. A leak in the current
that causes the alarm to trigger originates from the electric vehicle that is being charged; thus it is not an alarm for
the station, rather the charge is stopped for safety reasons.
Solution
If the alarm persists when there is no electric vehicle connected, contact the Ingeteam telephone assistance
service.
Charging sequence fault (error code 0256)
Description
Incorrect charging sequence or disconnection of the vehicle during charging.
Solution
If an alarm is produced due to the vehicle´s disconnection during the charge session, it disappears upon
completing the session.
If the alarm persists when there is no charge in session, contact the Ingeteam telephone assistance.
Maximum permitted charge current (error code 0512)
Description
The vehicle has not respected the maximum charge current allowed during a maximum established time.
The alarm will disappear upon completion of the charge session of the electric vehicle causing the alarm.
Solution
If the station does not switch to charge status when a charge session is started and a vehicle is connected, contact
the Ingeteam telephone assistance service.
The keypad is inoperable
Description
The charging station keypad does not respond.
Solution
Make sure that the keypad cable is correctly inserted inside the unit and that there are no loose or incorrectly
inserted cables in the control card.
If the error persists, contact the Ingeteam telephone assistance service.
12.2. Reset the protections
In the following figures we display the location of the charging stations protections to proceed to reset them after a
trip.
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ABA2020IQM01_A - Installation and Operation Manual