Technical Support - Warranty - Extel 720308 Instalación Y Guía Del Usuario

10. TECHNICAL SUPPORT - WARRANTY

Problem
• The monitor will not turn on
• Poor image and/or sound
• Image too bright
• No sound coming from the
intercom panel
• Monitor switched off (Indicator
LED switched off)
• The monitor does not pair with
the ADSL Box
• I receive a notification, but the
telephone does not ring
• No call notification
• Blue screen on the smartphone
• I can't hear the visitor
on the application
Latest version of the downloadable instructions in colour:
EN13
Cause
• The monitor is not receiv-
ing power
• Environment
• Installation or disturbance
• Position of the camera
• Insects
• Incorrect connection
or short-circuit on the line
If needed, consult our technical website: www.extelmarket.com
0 892 350 069
CFI EXTEL CONNECT - V1
Solution
• Check the power connection
• Check the position of the on/off button
• Check that the wires used have the right gauge and
that the connection wires for the videophone are not
in the same sheath as the 230 V wires.
• We recommend that you check your product is work-
ing properly with a short distance test (wire 2m min. /
5m max.)
• Do not directly expose the camera lens to the sun or
a reflective surface.
• Check that the intercom panel microphone hole is
not obstructed.
• Resolve the connection problem, switch off the power
for 10s then reconnect
• Check the position of the on/off button
• Check that the box is on 2.4GHz Wifi
and not 5GHz
• In the application settings, activate 'sound'
• In the application settings, check that 'alarm' mode is
activated.
• In the telephone's settings, check that energy saving
mode is deactivated for the Extel Connect application.
• On iOS, check that notifications are active for the
Extel Connect application.
• Check that the video stream is not at zero
• Check that the sound is not off
Service 0,35 € / min
+ prix appel
www.extelmarket.com