13. What if there are problems?
If the scale detects and error when measuring, the following is displayed:
Display
"
"
"
" runs across the
LCD.
or incorrect weight
is displayed.
or incorrect weight
is displayed.
Incorrect weight is dis-
played.
No Bluetooth
connec-
®
tion ( symbol is miss-
ing).
14. Warranty/service
In case of a claim under the warranty please contact your local dealer or the local representation which is
mentioned in the list "service international".
In case of returning the unit please add a copy of your receipt and a short report of the defect.
The following warranty terms shall apply:
1. The warranty period for BEURER products is either 5 years or- if longer- the country specific warranty
period from date of Purchase.
In case of a warranty claim, the date of purchase has to be proven by means of the sales receipt or
invoice.
2. Repairs (complete unit or parts of the unit) do not extend the warranty period.
3. The warranty shall not be valid for damages because of
a. improper treatment, e.g. nonobservance of the user instructions.
b. repairs or tampering by the customer or unauthorised third parties.
c. transport from the manufacturer to the consumer or during transport to the service centre.
d. The warranty shall not be valid for accessories which are subject to normal wear and tear (cuff, bat-
teries etc.).
4. Liability for direct or indirect consequential losses caused by the unit are excluded even if the damage
to the unit is accepted as a warranty claim.
Cause
Unknown measurement as it
is outside the user assignment
limit or a unique assignment is
not possible.
The fat percentage is outside
the measurable range (less
than 3 % or greater than 65 %).
The maximum load-bearing
capacity of 180 kg was excee-
ded.
No flat, stable surface.
Not standing still.
Scale zero setting is incorrect.
Device outside the range.
User memory space is full. No
more measurements can be
saved.
The batteries in the scale are
empty.
Remedy
Assign unknown measurement in app or
repeat user assignment.
Repeat the measurement barefoot or, if
necessary, moisten the soles of your feet
slightly.
The load must not exceed 180 kg
Place the scale on a flat, stable surface.
Stand as still as possible.
Wait until the scale switches itself off. Acti-
vate scale, wait for "0.0 kg" to appear and
repeat measurement.
The minimum range in a free field is approx.
25 m. Walls and ceilings reduce the range.
Other radio waves may interfere with the
transmission. Therefore, do not position the
scale near devices such as WLAN routers,
microwaves, induction hobs etc.
Open the app. The data is transferred auto-
matically. This may take up to one minute.
Replace the batteries of scale.
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