Return Policy And Procedure - Chauvet Professional EPIX DRIVE 642 Guía De Referencia Rápida

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Return Policy and Procedure

You must send the merchandise prepaid, in the original box, and with the
original packing and accessories. Chauvet will not issue call tags. Refer to the
section in this manual for addresses and phone numbers.
Contact Us
1. Call Chauvet and request a Return Merchandise Authorization (RMA)
number before shipping the product. When calling, be prepared to
provide the model number, serial number, and a brief description of the
reason for the return.
2. Once you have received the RMA number, include the following
information on a piece of paper inside the box:
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·
·
·
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3. Clearly label the package with the RMA number that was provided to
you.
Chauvet will refuse any product returned without an RMA number. Write the RMA
number on a properly affixed label. DO NOT write the RMA number directly on the box.
Submitting a Claim
If the container or material inside the container (product and included
accessories) appears damaged from shipping or shows signs of mishandling,
notify the carrier immediately upon receipt - not Chauvet. Failure to notify the
carrier in a timely manner may invalidate your claim. In addition, keep the
container and all the packing material for inspection.
For other issues such as missing components or parts, damage not related to
shipping, or concealed damage, file a claim with Chauvet within seven (7) days
of receiving the merchandise.
Be sure the product is packed securely. Any shipping damage resulting from
inadequate packaging will be the customer's responsibility. As a suggestion,
proper FedEx packing or double-boxing is the preferred method Chauvet
recommends.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Your name
Your address
Your phone number
RMA number
A brief description of the problem
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ÉPIX™ Drive 642 QRG