Trouble Shooting
Problem
Possible reason
APP
Handle does
1. Oral-B
not operate
2. Bluetooth interface is not activated on
(properly) with
Oral-B
TM
App.
3. Radio transmission is deactivated on
4. Bluetooth connection to smartphone
5. Your smartphone does not support
6. Handle on plugged-in charger.
Reset to
Original app functionality wanted.
factory
settings.
TOOTHBRUSH
Handle is not
Battery has a very low charge level; no light
operating
illuminates.
(during first
use).
Handle does
Timer has been modified/deactivated via
not operate
app.
any timer.
Handle does
Ambient temperature for charging is out of
not charge but
valid range (
charger
indicator lights
flash
alternating.
The rechargeable toothbrush contains a radio module which operates in the 2.4 to 2.48 GHz band with a
maximum power of 1mW.
Hereby, Braun GmbH declares that the radio equipment types 3765, 3754, 3764, 3762 and 3767 are in
compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the
following internet address: www.oralb.com/ce.
18
TM
App is turned off.
smartphone.
handle.
has been lost.
Bluetooth 4.0 (or higher)/Bluetooth
Smart.
≤
≥
0 °C and
60 °C).
Remedy
TM
1. Turn on Oral-B
App.
2. Activate Bluetooth interface on
smartphone (described in its user
manual).
3. Activate radio transmission by pressing
on/off (15) for 3 seconds.
4. Briefly turn your toothbrush on and off
(15) to re-connect or pair handle and
smartphone again via app settings.
Keep your smartphone in close
proximity when using it with handle.
5. Your smartphone must support
Bluetooth 4.0 (or higher)/ Bluetooth
Smart in order to pair handle.
6. Radio transmission is deactivated while
handle is placed on plugged-in charger.
Press and hold on/off button (15) for 10
seconds until all lights (12, 13 & 16) double
blink simultaneously.
Note: radio transmission may be (de)
activated while resetting. After reset radio
transmission is re-activated.
Charge at least for 30 min.
Use app to change timer settings or
perform factory reset (see App Trouble
Shootings).
Recommended ambient temperature for
charging is 5°C to 35°C.