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Service problems that appear to be major can often be solved easily. You can be your own troubleshooter by reviewing this guide.
All other servicing should be done by an ORECK authorized service center.
Problem
Unit has no power.
• Appliance is not properly plugged
into an electrical outlet or is not
switched on.
• The electrical socket is faulty.
Brushroll is not
• Large debris has clogged the inlet.
turning.
• Large debris has stopped the
brushroll.
Brushroll Indicator is
• Debris has blocked the brushroll
flashing.
from turning.
• Brushroll is free to move.
Vacuum does not
• Dirt Cup is full.
pick up.
• Large Debris has clogged inlet.
• Filter needs cleaning.
• Brushroll is not turning.
• Brushroll is worn.
Very low or no
• The tank is empty.
steam is emitted
• Trigger is not depressed.
when the steam
• Steam function is not selected.
cleaner is on.
• Steam Ready Indicator is not lit.
• Hard Water Filter needs replacing.
Steamer still does not
• Check all the above points.
operate properly.
All accessories and replacement parts are sold separately. To order, call our customer service hotline
or visit our website. Please have your model number from the data label on the bottom of the unit.
Customer Service Hotline | USA: 1-800-989-3535 | Canada: 1-888-676-7325 | Website: www.oreck.com
TROUBLESHOOTING & PARTS
Check
Replacement Parts
Item
Pack of 2 Microfiber Pads
Replacement Water Filter
Replacement Air Filter
What To Do
• Insert plug into an electrical outlet and switch the steam cleaner on.
• Check the socket by unplugging the steam cleaner and plugging it
into a different electrical socket.
• Clean debris from inlet.
• If the brushroll becomes clogged, brushroll will stop and the
"BRUSHROLL" light will flash. Unplug the unit and clear the
obstruction and turn the selector switch off. If the obstruction is
clear, the brushroll will start when the switch is turned back to
the "Brushroll" mode.
• Remove obstruction. Turn unit off using the function selector
switch then turn unit back on.
• Turn unit off using the function selector switch then turn unit
back on. If flashing continues, Contact an Oreck Authorized
Service Center.
• Empty Dirt Cup.
• Clean debris from inlet.
• See Filter Maintenance Section (page 5).
• See above in Troubleshooting Guide.
• Contact Oreck Authorized Service Center.
• Make sure water tank is full of water.
• Pull steam trigger to activate pump.
• Verify function selector is set to "STEAM."
• Wait for Indicator to light. If it does not turn on after 1 minute,
Contact Oreck Authorized Service Center.
• See "Replacing the Hard Water Filter" Section (page 5).
• Contact Oreck Authorized Service Center.
Part Number
VCSTEAMKIT
VCSTEAMWFLTR
VCSTEAMAFLTR
6
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