Troubleshooting Guide
Problem
The device is not
working when it is
turned on; the alarm
condition (red light)
is activated and the
power indicator
(green light) is not
illuminated.
Low oxygen (yellow
light) activated.*
Alarm condition (red
light) activated, when
the device is on with
the power indicator
(green light) on.
Limited oxygen flow
to the user.
Alarm is weak or
not sounding when
the power cord is
un-plugged and
power switch is on.
* U nits may have intermittent RED indicator and sound an audible alarm accompanying the YELLOW indicator
under a Low Oxygen condition.
Probable Cause
The power cord
plug is not properly
inserted into the
electrical outlet.
No power from the
electrical outlet.
Internal part failure.
The airflow to the
device is impeded or
blocked.
The flowmeter knob is
completely closed.
The oxygen tubing is
kinked and blocking
the delivery of
oxygen.
Internal system
failure.
Faulty oxygen tubing,
cannula.
Poor connection of
device accessory.
The 9V battery is
weak.
11
Solution
Make sure the device is properly
plugged in to the electrical outlet.
Check your household outlet fuse
or circuit breaker.
Contact your home care provider.
Check the condition of the air
inlet filter and clean or replace as
necessary. Remove any items that
appear to be blocking the airflow
into the device.
Turn flowmeter knob
counterclockwise to center ball on
prescribed LPM Flow.
Check to see that the tubing is
not kinked or blocked. Replace if
necessary.
Contact your home care provider
immediately.
Inspect and replace the items if
necessary.
Ensure that all connections are
free from leaks.
Contact your home care provider.