Smart Diagnosis; Using Smart Diagnosis - LG Signature LUPXS3186N Manual Del Propietário

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SmART DIAgNOSIS

SMART DIAGNOSIS
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This allows you to speak directly to our
trained specialists. The specialist records the
data transmitted from your machine and uses
it to analyze the issue, providing a fast and
effective diagnosis.
If you experience problems with your
refrigerator, call 1-800-984-6306. Only use the
Smart Diagnosis™ feature when instructed
to do so by the LG call center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis™ cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.

Using Smart Diagnosis™

First, call 1-800-984-6306. Only use the Smart
Diagnosis™ feature when instructed to do so
by the LG call center agent.
1
Lock the display. To lock the display,
open the InstaView™Door-in-Door® and
press and hold the Lock button for three
seconds. (If the display has been locked
for over five minutes, you must deactivate
the lock and then reactivate it.)
2
Press and hold the Freezer
button for three seconds.
3
After the display indicates "Smart Diagnosis"
and number "3", release the Freezer button.
4
When instructed to do so by the call
center, close the Door-in-Door and open
the right refrigerator door.
5
Immediately hold the
mouthpiece of your
phone in front of the
speaker that is located
on the right hinge of
the refrigerator door.
6
Keep the phone in place until the tone
transmission has finished. This takes about
6 seconds, and the display will count down
the time. Once the countdown is over
and the tones have stopped, resume your
conversation with the specialist, who will then
be able to assist you in using the information
transmitted for analysis.
NOTE
For best results, do not move the phone
y
while the tones are being transmitted.
If the call center agent is not able to get
y
an accurate recording of the data, you
may be asked to try again.
NOTE
Call quality differences by region may
y
affect the function.
Use a land line rather than a cell phone
y
for better communication performance,
resulting in better service.
Bad call quality may result in poor data
y
transmission from your phone to the
machine, which could cause Smart
Diagnosis™ to malfunction.