10
Troubleshooting
EN
Problem
Low heat / Low flame.
Excessive flare-ups/
uneven heat.
"Paint" appears to be
peeling inside lid or hood.
www.napoleongrills.com
Possible Causes Solution
Improper
Allow charcoal to burn until covered with a
preheating.
light grey ash. (usually 20-25min).
Not enough
Open Vents.
airflow.
Low charcoal.
Add more charcoal to the charcoal tray.
Improper
Raise charcoal tray to highest position.
charcoal tray
location.
Improper
Preheat grill with lid closed for 20 - 25 mins.
preheating.
Excessive grease
Clean ash/drip pan regularly. Do not line
and ash build up
pan with aluminum foil. Refer to cleaning
in ash/drip pan.
instructions.
Improper
Lower charcoal tray to lowest position.
charcoal tray
location.
Grease build
This is not a defect. The finish on the lid and
up on inside
hood is stainless steel, and will not peel. The
surfaces.
peeling is caused by hardened grease, which
dries into paint-like shards that will flake
off. Regular cleaning will prevent this. See
cleaning instructions.
N415-0279W OCT 23.17