cowin KY02 Manual Del Usario página 8

● FAQ
1. If the earbuds does not function as expected, try the following steps to resolve the issue.
• Find the symptoms of the issue in this User Guide, and try any corrective actions listed.
• Charge the battery: You may be able to resolve some issues by charging the battery.
• Initialize the earbuds: This operation resets the earbuds to the factory settings and deletes all pairing information.
• Look up information on the issue on the customer support.
2. Can't turn on the Bluetooth earbuds.
• The battery level is low, please charge the earbuds in time.
• Put into the charging case to charge the battery.
3. Unable to make a Bluetooth connection.
• Check that the earbuds are turned on.
• Check that the Bluetooth device is turned on and the Bluetooth function is on.
• Make sure the earbuds are not connected to another device.
• Move your mobile device closer to the earbuds and away from any interference or obstructions.
• Clear the earbuds pairing list and connect again.
4. The earbuds are connected to a Bluetooth-enabled device (mobile phone, PC, tablet, etc.), but you
can't play a song through the earbuds.
• Refer to your device's user manual and select to play songs through the earbuds.
• For some music playback software, you have to go into the setup interface, and choose to play songs through the earbuds from the
list of output devices (it typically occurs on the PC).
5. Poor sound quality.
• Move your mobile device closer to the earbuds (30 ft. or 10 m) and away from any interference or obstructions.
• Make sure that both earbuds fit securely in your ear.
• Use a different music source.
• Try connecting another mobile device.
• Clear any debris or wax buildup from the earbuds and earbuds nozzles.
6. Earbuds don't charge.
• Make sure the earbuds are properly placed in the charging case.
• Make sure the charging case battery is not depleted.
• Make sure there is no dirt or debris covering the charging conductors within the case or on the earbuds.
• If your earbuds have been exposed to high or low temperatures, let the earbuds return to room temperature and then try charging
again.
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