cowin KY02 Manual Del Usario página 9

7. Charging case doesn't charge.
• Check the case battery level by gently pressing the button on the case. If needed, charge the case with the supplied USB cable.
• Secure both ends of the USB cable.
• If your charging case has been exposed to high or low temperatures, let the case return to room temperature and then try charging again.
8. No sound.
• Press play on your mobile device to make sure the audio track is playing.
• Place the earbuds in the charging case to check the earbuds charging status. If needed, charge the earbuds.
• Increase the volume on the earbuds and mobile device.
• Press the Bluetooth button to hear the connected mobile device. Make sure you are using the correct device.
• Move your mobile device closer to the earbuds (30 ft. Or 10 m) and away from any interference or obstructions.
• Use a different music source.
• Connect a different mobile device.
9. Earbuds cannot pair each other or only one earbud worked.
• If the earbuds are currently or had already been connected to a Bluetooth device, click "forget" or remove "KY02" from your
Bluetooth settings and turn off Bluetooth on your device.
• Then put the earbuds into the charging case, plug in the charging cable to charge the earbuds, then press and hold the touch panel
for 5 seconds, the blue light flashes three times to clear the Bluetooth pairing record.
10. Cannot hear a person on a call.
• Check that both the earbuds and the connected device (i.e., smart-phone) are turned on.
• Turn up the volume of the connected device if it is too low.
• Check the audio settings of the Bluetooth device to make sure the sound comes from the earbuds during a call.
• Re-establish the connection using the Bluetooth device.
• While listening to music with the earbuds, stop playback and press the button on the right or left unit to respond to an incoming call.
11. Why do the earbuds always fall off?
• Choose the ear tips/ear wings that fit the size of your ear.
• Wear the earbuds correctly.
12. The Bluetooth connection and sound signal are unstable.
• The Bluetooth device is out of range. Please shorten the distance between the earbuds and the Bluetooth device. And keep away
from any interference or obstacles.
13. Do both earbuds have call function when using single earbud?
• In the case of single earbud use, only the right earbud can be connected to Bluetooth, answer/end the calls, play/pause music etc;
the left ear cannot be used.
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