Common Problems - Sonoff TX US Manual De Instrucciones

SONOFF TECHNOLOGIES CO., LTD.
RF Remote Controller Pairing
The switch supports the remote controller with 433.92MHz frequency brand to
turn on/off, and each channel can learn it independently, which is local short-
range wireless control not Wi-Fi control.
Pairing Method:
Long press the touch button you want to pair for 3s until you hear a "beep" sound
and release, then press the corresponding button on the RF remote controller,
and you will hear a "beep" sound again after successful pairing. Other buttons
can be paired through this method.
Clearing Method:
Long press the touch button you want to clear for 5s until you hear two "beep"
sounds and release, then press the corresponding button on the RF remote
controller, and you will hear a "beep" sound again after successful clearing.
Other buttons can be cleared through this method.

Common Problems

Q: Why my device stays "Offline"?
A: The newly added device needs 1 - 2mins to connect Wi-Fi and network. If it
stays offline for a long time, please judge these problems by the blue Wi-Fi
indicator status:
1. The blue Wi-Fi indicator quickly flashes once per second, which means
that the switch failed to connect your Wi-Fi:
①
Maybe you have entered a wrong Wi-Fi password.
②
Maybe there's too much distance between the switch your router or
the environment causes interference, consider getting close to the
router. If failed, please add it again.
③
The 5G Wi-Fi network is not supported and only supports the 2.4GHz
wireless network.
④
Maybe the MAC address filtering is open. Please turn it off.
If none of the above methods solved the problem, you can open the mobile
data network on your phone to create a Wi-Fi hotspot, then add the device
again.
2. Blue indicator quickly flashes twice per second, which means your device
has connected to Wi-Fi but failed to connect to the server.
Ensure a steady enough network. If double flash occurs frequently, which
means you access an unsteady network, not the product problem. If the
network is normal, try to turn off the power to restart the switch.
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