Unusually high or low power values
1. Perform the Manual Zero as described on page 11.
2. If the Manual Zero is well outside +/- 500, check pre- and post- ride Zero Offset values.
3. If the pre- and post-ride Zero Offset values are greater than 50 points, it may be necessary
to contact Customer Support. Keeping a record of the Zero Offset values will be helpful when
contacting Customer Support.
Remove third party cadence sensors. The Quarq delivers both power and cadence data to the bike
computer.
Inspect and clean the chainrings and Quarq interface. Re-assemble according to the instructions on
page 12.
Manual Zero (Calibration) Fails
When performing the Manual Zero procedure, make sure that the drive side crank arm is at the 6
If you are using a Garmin
when you are wearing the heart rate monitor/strap. Turn off the ANT+ HRM function if you are not using
a heart rate strap.
Wireless Signal Disconnections
Check the magnet position. The magnet should be installed within 2-8 mm (1/16"-3/8") of the sensors,
according to the instructions on pages 7-9.
Make sure the magnet is clean and free of debris.
Check and replace the battery in the Quarq and/or bike computer.
Check the battery cap for cracks and ensure there is no moisture in the battery compartment.
or a penknife to ensure proper contact.
bike computer with ANT+™ heart rate enabled, calibration will often be faster
®
TROUBLESHOOTING
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