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Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms
13. No sound plays through
the speakers.
14. Some of my music files
do not display while
browsing.
15. A music file will not play.
16. Songs purchased through
the iTunes music store
will not play.
17. I cannot find playlists that
I saved on my computer.
Lights Troubleshooting Table
Symptoms
1.
The shower lights do not
turn on.
Kohler Co.
Probable Cause
A. The song is paused.
B. The volume is to low.
A. Missing ID3 tag info.
A. Unsupported file format.
A. Song is not supported because
of DRM.
A. Some playlists may not be
supported.
Probable Cause
A. The light bulbs are burned out.
B. A fuse is blown inside the
wiring compartment.
17
Recommended Action
A. Make sure a song is playing. If the
song is paused, press the OK
button to continue playback.
B. Make sure the volume is turned up
high enough for proper enjoyment.
A. ID3 data tags may be missing.
Information about your music,
including Song Name, Artist,
Composer, Album, and Genre is
usually created automatically by
the software you used to save your
audio CD files on your computer's
hard drive. This process creates
data called "ID3 tags" to describe
each track. If this data is missing
from your music files, they will not
appear when you browse by that
data category. You can edit this
information in music jukebox
software such as iTunes.
A. Make sure your file is a supported
format: iTunes Music Server: MP3,
AAC, ALAC, AIFF and WAV
Windows Media Player 11 /
Windows Media Connect: MP3,
WMA (including DRM WMA) and
WAV.
A. This is normal. DRM AAC files
(i.e., files purchased on Apple's
music store) are not supported.
Those files will be detected but will
be skipped during playback.
A. iTunes users: Make sure your
playlist was created in iTunes and
is visible in your iTunes
application. Windows Media
Connect users: Make sure your
playlists are saved in the My
Documents\My Music\My
Playlists or other shared folder.
Musicmatch users: Musicmatch
exports playlists in a manner that is
not supported. Slimserver users:
Make sure your playlist is a
Slimserver-supported playlist
format.
Recommended Action
A. Change the light bulbs.
B. Unplug the unit from the wall
outlet. Open the AC wiring
compartment. Replace the fuse
with a proper replacement.
Reinstall the cover. Plug the power
cord back into the wall outlet and
retest.
1069763-2-D
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