Ratio Six Manual Del Usuario página 21

0 7 5 -Y E A R L I M I T E D W A R R A N T Y
How To Get Warranty Service in the United States
• If your Ratio Six coffee machine needs service, please contact us at help@ratiocoffee.com or call us at
800.261.9640. Our team will arrange the inspection of your machine at our service center.
• You may be asked to register your Ratio Six coffee machine with proof of purchase and serial number
on the warranty & returns section of our website before we issue warranty service. Without proof of
purchase, your warranty period will run from the date of our first sale of the coffee machine in our
records.
• Do not ship your coffee machine to us without a return authorization. You are responsible for shipping
charges. Returned coffee machines must be shipped in proper packaging, with insurance for loss or
damage, as we are not responsible for products lost or damaged in shipment.
• Once we receive your coffee machine, and determine that the unit is covered by warranty, we will
repair or replace your coffee machine at our discretion. If we determine that your unit only requires
cleaning, or requires repairs under Warranty Exclusions, we will contact you and offer service for a fixed
charge, or return your unit without repair. In this case you are responsible for all return shipping charges.
• Replaced or repaired units will be subject to the same 5-year warranty period dating back to the
purchase date of the original product.
For warranty service outside the USA, please visit ratiocoffee.com/warranty
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