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troubleshooting tips
If the washing machine fails, pull off the power plug before check-
ing. The following symptoms does not always represent a problem.
Please confirm failure again before contacting the authorized ser-
vice center. If the problem persists, contact the authorized service
center. DO NOT try to repair the machine by yourself.
Problem
Washer won't
operate
Machine won't
drain
Abnormal
noises during
wash
Abnormal
sound and vio-
lent vibration
during spinning
During the first
use of the ma-
chine, some
water is flow-
ing out from
the drain hose
Possible cause
• Power failure in your
area.
• Power plug not prop-
erly inserted in outlet.
• Pulsator jammed with
foreign material.
• Drain hose is not on
the floor.
• Frozen drain hose.
• Drain hose is blocked
with foreign material.
• Clothes have fallen
over the outer edge of
the spinning tub.
• Hairpins, coins or me-
tallic objects inside the
tub.
• The washer is located
on uneven floor.
• The spinning tub plate
is not pressing the load
evenly.
• Clothes have fallen
over the outer edge of
the spinning tub.
• The load inside the
spinning tub exceeds
the maximum capacity.
• It is the water remain-
ing from the inspec-
tion made at the fac-
tory.
Solution
• Wait until power has
been reestablished.
• Make sure plug is
firmly inserted in out-
let.
• Remove foreign mate-
rial.
• Bring down the drain
hose.
• Remove foreign mate-
rials from the drain
hose.
• Contact the authorized
service center.
• Remove all metallic
objects from inside the
tub.
• Level the machine.
• Make sure the spin-
ning tub plate is evenly
pressing the load.
• Remove those items
and contact an autho-
rized service center.
• Reduce the size of the
load.
• This is normal.
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