Do You Need More Help - Medion LIFE P15052 Manual De Instrucciones

Fault
There are stripes on
the screen or the col-
ours are faded.
The control panel on
the device does not
work.
The remote control
is not working.
TV switches off
No reception/poor
signal via a wireless
network connection
(WLAN).
WIRELESS DISPLAY
connection cannot
be established.

13.1. Do you need more help?

If the suggestions in the previous sections did not solve your problem, please con-
tact us. To make it easier for us to help you, please have the following information to
hand:
• What external devices are connected?
• What messages appear on the screen?
• When operating the device, at which step did the problem occur?
• If you have a PC connected to the device:
– How is your computer configured?
– What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
• Please provide us with your customer number if you have one.
72
Corrective action
• Is there interference from another device?
• Transmission antennae on radio stations, ham radios
and portable phones can also cause interference.
• Operate the device as far away as possible from the de-
vice that might be causing the interference.
• The child lock might be on.
• Check if the batteries are fully charged and have been
inserted the right way round.
• Ensure the sensor field is not exposed to strong light.
• Check whether the automatic TV switch-off function is
activated under TIME.
• Make sure that all required settings have been made.
• It may be too far from the router. In this case, the use of
a repeater may be sensible.
• Make sure that all required settings have been made.
Please see section WIRELESS DISPLAY.
• The devices may not be compatible (only Android de-
vices with certain software requirements are compati-
ble).