found to not produce power through the Enphase Enlighten System, please
contact Enphase as the first point in the trouble shooting process. If Enphase
microinverter is found to be functioning properly, Enphase will contact Maxeon
Technical Support directly.
Troubleshooting an inoperative microinverter, please follow the Enphase
troubleshooting process:
1. Web forms – send an email through https://enphase.com/en‐
in/support/contact‐support#form
2. Call center
Europe
Netherlands: +31‐73‐7041633
France/Belgium: +33(0)484350555
Germany: +49 761 887893‐20
UK: +44 (0)1908 828928
APAC
Melbourne, Australia: +1800 006 374
New Zealand: +09 887 0421
India: +91‐80‐6117‐2500
3. Claiming process through Enlighten for installers:
https://enphase.com/en‐uk/support/system‐owners/troubleshooting
All other faults please refer to the Enphase IQ Envoy Installation and Operation
Manual at enphase.com/support for troubleshooting procedures.
Table 2. Electrical Characteristics and Grid Interaction.
DC Electrical Characteristics:
Model
SPR‐MAX5‐420‐E3‐AC
SPR‐MAX5‐415‐E3‐AC
SPR‐MAX5‐410‐E3‐AC
SPR‐MAX5‐400‐E3‐AC
SPR‐MAX5‐390‐E3‐AC
SPR‐P3‐385‐BLK‐E‐AC
SPR‐P3‐380‐BLK‐E‐AC
SPR‐P3‐375‐BLK‐E‐AC
SPR‐P3‐370‐BLK‐E‐AC
AC Electrical Characteristics:
AC Voltage
Model
Output
(nom., V)
SPR‐MAX5‐420‐E3‐AC
219‐264
SPR‐MAX5‐415‐E3‐AC
219‐264
SPR‐MAX5‐410‐E3‐AC
219‐264
SPR‐MAX5‐400‐E3‐AC
219‐264
SPR‐MAX5‐390‐E3‐AC
219‐264
SPR‐P3‐385‐BLK‐E‐AC
219‐264
SPR‐P3‐380‐BLK‐E‐AC
219‐264
SPR‐P3‐375‐BLK‐E‐AC
219‐264
SPR‐P3‐370‐BLK‐E‐AC
219‐264
Please refer to the module datasheet for the AC electrical characteristic
©2021 Maxeon Solar Technologies, Ltd. All rights reserved. Specifications included in this document are subject to change without notice.
DC values @ STC
Curr. at
Voltage at
Nom.
Power
Rated
Rated Power
Power (W)
Tol. (%)
Power, Impp
(Vmpp)
(A)
420
+5/−0
40.5
10.4
415
+5/−0
40.3
10.3
410
+5/−0
40.0
10.2
400
+5/−0
39.5
10.1
390
+5/−0
39.0
9.99
385
+5/−0
36.3
10.61
380
+5/−0
35.9
10.59
375
+5/−0
35.5
10.57
370
+5/−0
35.1
10.55
AC values @ STC
AC Max.
AC Max.
Max.
AC Peak
Cont.
Cont.
Series
Output
Freq. (nom.,
Output
Output
Fuse
Power
Power, W
Curr. (A)
(A)
(W) or VA
or VA
1.52
20
349
366
1.52
20
349
366
1.52
20
349
366
1.52
20
349
366
1.52
20
349
366
1.52
20
349
366
1.52
20
349
366
1.52
20
349
366
1.52
20
349
366
8.0 Appendix (Supplementary Technical Information)
1. Enphase IQ7 Installation and Operation Manual
https://enphase.com/en‐uk/support/enphase‐iq‐7‐iq‐7‐iq‐7x‐microinverter‐
installation‐and‐operation‐manual
2. Enphase Installer Toolkit Commissioning:
https://enphase.com/en‐in/support/gettingstarted/commission
Enphase Installer Toolkit is the mobile app where you can view the
microinverter serial numbers and connect to the IQ Envoy to track system
installation progress. To download, go to http://www.enphase.com/toolkit and
log in to your Enlighten account.
Getting Started Guide:
https://enphase.com/sites/default/files/GettingStartedGuide_SystemVerificatio
nUsingInstallerToolkit_InsideSystem.pdf
Installation Troubleshooting :
https://enphase.com/en‐uk/support‐associated‐products/installer‐
toolkit
3. Enphase IQ Envoy Installation and Operation Manual:
Refer to the Enphase IQ Envoy Installation and Operation Manual to activate the
system monitoring and grid management functions.
https://enphase.com/sites/default/files/downloads/support/IQ‐Envoy‐Manual‐
EN‐US.pdf
The guide provides the following:
o
Connecting the Envoy
o
Detecting devices and scanning the installation map
o
Connecting to Enlighten and registering the system
DC Ratings
Voltage
Open Circuit
Curr. (Isc)
Short Circuit
(Voc) Temp.
Voltage, Voc
Temp. Coeff.
Curr., Isc(A)
(V)
(%/°C)
48.2
10.9
0.057
−0.239
48.2
10.9
0.057
−0.239
48.2
10.9
0.057
−0.239
48.1
10.9
0.057
−0.239
48.0
10.8
0.057
−0.239
43.7
11.31
0.06
43.4
11.28
0.06
43.0
11.26
0.06
42.6
11.24
0.06
Extended
AC Short Circuit
Frequency
Fault Current
Overvolta
Range
Over 3 Cycles
ge Class
Hz)
(Hz)
(A rms)
AC Port
50
45‐55
5.8
III
50
45‐55
5.8
III
50
45‐55
5.8
III
50
45‐55
5.8
III
50
45‐55
5.8
III
50
45‐55
5.8
III
50
45‐55
5.8
III
50
45‐55
5.8
III
50
45‐55
5.8
III
MAXEON SOLAR TECHNOLOGIES, LTD.
Temperature
Power Temp.
NOCT @
Module
Coeff.
20°C (value ±
Coeff.
Efficiency (%)
(%/°C)
2°C)
(%/°C)
−0.29
43
22.5
−0.29
43
22.3
−0.29
43
22.0
−0.29
43
21.5
−0.29
43
20.9
−0.28
−0.34
45
19.6
−0.28
−0.34
45
19.4
−0.28
−0.34
45
19.1
−0.28
−0.34
45
18.9
AC Ratings
Operating Limits
AC Port
Power
Power Factor
Backfeed
Factor
(adjustable)
Current
Setting
lead. / lag.
(mA)
18
1.0
0.8 / 0.8
18
1.0
0.8 / 0.8
18
1.0
0.8 / 0.8
0.8 / 0.8
18
1.0
18
1.0
0.8 / 0.8
18
1.0
0.8 / 0.8
18
1.0
0.8 / 0.8
18
1.0
0.8 / 0.8
18
1.0
0.8 / 0.8
537620 Rev.D
Efficiency
Nom. Peak power
(W) per unit area:
m
2
/ ft
2
225/20.9
221/20.5
220/20.4
212/19.7
209/19.4
196/17.3
194/17.1
191/16.9
189/16.7
Max. Units per Branch
(Europe – Australia)
10 ‐ 11
10 ‐ 11
10 ‐11
10 ‐ 11
10 ‐ 11
10 ‐11
10 ‐ 11
10 ‐ 11
10 ‐ 11
7