Troubleshooting
Problem
The camera cannot work
normally or start
Where are the recorded
videos saved
The IR effect is not good
• Make sure that the network cable is connected well, and the NVR or switch
supports POE power supply.
• Scene1
Recorded videos are saved in NVR.
• Scene2
When the Imou cloud is enabled, recorded videos are saved in Imou cloud.
• Scene3
The infrared light is reflected to the lens, so the effect is not good.Adjust the
lens angle to avoid occlusions around the lens.
• The infrared light is reflected to the lens, so the effect is not good.Adjust the
lens angle to avoid occlusions around the lens.
Solution