HP MFP M274 Guía De Introducción página 4

Troubleshooting
User Guide
The User Guide includes printer usage and troubleshooting information. It is
available on the printer CD and on the Web:
User Guide on the Web
1. Go to www.hp.com/support/colorljM274MFP.
2. Click Manuals.
User Guide from the printer CD
For Windows, the User Guide is copied to the computer during the recommended
software installation.
Windows XP, Windows Vista
®
Click Start, select Programs or All Programs, select HP, select the folder
for the HP printer, and then select Help.
Windows 8
®
On the Start screen, right-click an empty area on the screen, click All Apps
on the app bar, click the icon with the printer's name, and then select Help.
Check for firmware updates
1. From the Home screen on the printer control panel, touch the Setup
button.
2. Scroll to and open the Service menu.
3. Select LaserJet Update.
4. Select Check for Updates Now.
Wired (Ethernet) network connection
• Verify that the printer is attached to the correct network port using a cable of
the correct length.
• Verify the lights next to the network port are lit.
• Verify the print driver is installed on the computer.
• Test the network connection by pinging the network:
, and Windows 7
® ®
Control panel help
Touch the Help button on the printer control panel to access help topics.
Additional support resources
For HP's all-inclusive help for the printer, go to
www.hp.com/support/colorljM274MFP:
• Solve problems
• Find advanced configuration instructions
• Download software updates
• Join support forums
• Find warranty and regulatory information
• Mobile printing resources
Windows
Click Start > Run. Type cmd, and press Enter. Type ping,
type a space, type the printer IP address, and then press Enter.
Example IP address: 192.168.0.1
OS X
Open the Network Utility, and type the IP address in the ping pane.
Press Enter. Example IP address: 192.168.0.1
• If the window displays round-trip times, the network is working.
• If the ping does not work, try restarting the printer and recheck all of the
connection steps.
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