Warranty Repairs - PROZIS Chlea Manual Del Usuario

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purchase is presented by the original customer. This proof of purchase
may be the original invoice or receipt, as long as it includes information
regarding the date of purchase and the product's model name.

WARRANTY REPAIRS

Any repairs made under this warranty cannot be made by third parties. This
warranty does not apply to any repairs, or damage caused directly by such
repairs, that have impacted or caused the damage that is the subject of the
respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting from normal
product use.
2. Cracks, dents, scratches, and other types of superficial damage that only
affect the product's appearance.
3. Any malfunction caused by inappropriate use of the product that does
not comply with user manual instructions.
4. Use and storage of the product not complying with user manual
instructions.
5. Opening of the product by a third party who is not authorized to
proceed to its repair.
6. Altering or changing parts or components, whether internal or external.
7. Damage caused by battery leakage resulting from the breaking of any
of its components, or from product misuse.
8. Malfunction or damage due to reasons that cannot be ascribed to the
production or design of the product.
9. Use of the product in the context of a business, occupation or
commerce.
10. Malfunction due to use that does not comply with the technical or
security norms in force, or with user manual instructions.
The services provided by Prozis in order to repair or fix any fault or
malfunction resulting from the verification of any of the aforementioned
excluded situations will be subject to payment of labor, transport and
component costs.
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The customer shall bear all risks of loss and damage to the product during
transportation to Prozis. This warranty will be void if the returned product
arrives with labels or stickers that have been removed, damaged, tampered
with or modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due to usage
of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis customer service
via the communication channels provided on the Prozis website, and follow
the provided instructions and recommendations.
Send back the product inside its original packaging, including all
accessories and documentation, to the following address:
PROZIS
Rua do Cais nº 198
4830-345 Póvoa de Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification through their customer
service communication channel at www.prozis.com/support.
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