Troubleshooting Tips ...
Save time and money! Review the charts on the following pages first and you may not need to schedule service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and schedule service.
Problem
Surface elements will
not maintain a rolling
boil or cooking is slow
Surface elements do
not work properly
Scratches on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or indentation)
of the cooktop
14
Possible Cause
Improper cookware being used.
Cooktop controls improperly set.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware and
the surface of the cooktop. Cookware has been slid
across the cooktop surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored glass
cooktop.
Hot cooktop came into contact with plastic placed on
the hot cooktop.
Hot sugar mixture spilled on the cooktop.
What To Do
the diameter of the surface unit selected.
Check to be sure the correct control is set
for the surface element you are using.
See the Cleaning the glass cooktop section.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Call a qualified technician for replacement.
49-80832-1