Bestway Inflate Your Fun Manual Del Usuario página 4

Frequently Asked Questions
1. What is a suitable base for the Frame Set pool?
Almost any completely flat, solid, level surface can be used. Do not use sand as a leveling material as it is
prone to shifting under the pool. The ground should be dug out until it is perfectly level. Do not set up on
driveways, decks, platforms, gravel or asphalt. The ground should be firm enough to withstand the weight and
the weight and pressure of the water: mud, sand, soft / loose soil or tar are not suitable. A concrete base can
be used but care should be taken not to drag the pool across the surface as abrasions could tear the liner. If
the pool is to be set up on a lawn, it is recommended that the grass is removed from where the pool will sit as
it will die and may cause odors / slime. Certain types of hardy grass can grow through the liner as can
aggressive bushes / plants by the side of the pool. Ensure adjacent vegetation is cut back where necessary.
Use of a ground cloth assists in protecting the base of the pool.
2. How will I know if my pool is set up on unleveled ground?
If your pool appears to be bulging on one side it is not set up on level ground. It is important that you empty
your pool and move the pool to a level site. If the pool is not on level ground it will place undue stress on the
seams and could result in the seams bursting which will cause flooding, property damage and potentially
personal injury or death.
Fill your pool following the instructions in the owner's manual carefully. This will ensure that you do not
waste water and the pool can be moved easily so that the ground can be leveled at an appropriate time and
not after you have completely filled it with water.
3. Can I have my pool filled by a water service?
We recommend using a garden hose under low pressure for filling your pool. If it is necessary to use a water
delivery service, it is best to fill the pool with one inch of water by hose and smooth wrinkles first. Use a water
service that is able to regulate the flow of water to prevent damage. Ensure you stop at each step as noted in
the instruction manual to ensure your pool is level. Bestway will not be held responsible for pools damaged or
weakened by water delivery services.
4. What is the maximum fill height of the pool?
Fill pool until water capacity is 90% up to the bottom of the top rail of the pool. Never attempt to fill your pool
beyond the base of the rail. We recommend leaving extra room to account for water displacement when
occupants are inside the pool. You may have to top up the water during the season which has been lost
through evaporation or normal use.
5. My pool is leaking, what do I do to fix it?
The pool does not need to be emptied to fix any holes. Self-adhesive underwater repair patches can be
purchased at your local pool / hardware store. For external use, use the repair patch provided. For internal
holes, clean the hole on the inside of the pool to wipe off any oils and algae. Cut a circle large enough to cover
the hole and apply the patch securely onto the side in the water. Cut a second patch and apply to the outside
of the pool for extra strength. If the hole is in the base of the pool use one patch only and weigh it down with a
heavy object while it bonds. If you have patched the pool when it is empty we recommend you leave it at least
12 hours before filling.
6. Where can I buy filter cartridges and how often should I change them?
Filter cartridges to fit your filter pump should be available from the store where you purchased your pool. If
not, most mass retailers sell filter cartridges as an accessory. If you are unable to obtain replacements please
call our toll-free number and we will assist you in finding a source local to you. The cartridges should be
changed every 2 weeks dependent upon use of the pool. Check the filter on a weekly basis and clean by
hosing down any debris and particles. Note: Ensure your pump is disconnected from the electrical supply
before checking the filter cartridge.
7. How many times a year should I change the water?
This is dependant on the amount of use the pool receives, and the attention paid to covering the pool and
keeping chemicals properly balanced. If maintained correctly the water should last a full summer season.
Please contact your local pool chemical supplier for detailed information regarding chemicals, they will be able
to advise you how to best maintain the cleanliness of your water.
8. Do I need to take my pool down for the winter?
Yes, Above-ground pools may collapse under the weight of ice and snow and the PVC walls will be
damaged. We recommend taking the pool down when temperatures fall below 8ºC / 45ºF. The pool should be
stored indoors in a moderate temperature between 5ºC / 41ºF and 38ºC / 100ºF. Please store away from
chemicals and rodents and out of the reach of children.
9. My pool is fading – why is that?
Excessive use of chemicals can cause the color of the inside of the liner to fade; this is similar to a swimsuit
fading over time from repeated contact with chlorinated water.
10. How many years will the pool last?
There is no set time limit for the pool to last; following the instructions in the owner's manual and with
proper care, maintenance and storage you can considerably increase the life of your pool. Improper set-up,
use or care can result in failure of the pool.
2013
Limited Bestway Warranty
In order for us to help you please have this information to hand
before calling:
Sales Receipt
Model:
Size:
Retailer:
Gallons of water (located on side of box)
ATTENTION CUSTOMER: Please read this statement carefully and ensure you
keep your original store receipt along with this warranty information. Your receipt is
required as proof of purchase to ensure your warranty period is calculated correctly.
Your pool has been manufactured using the highest quality materials and
workmanship. Bestway stand behind our quality guarantee and assure that your
product will be free from manufacturer's defects.
Bestway warranty all components contained in this pool for a period of 90 days from
purchase date as noted on your store receipt for the original owner only.
If a manufacturing defect is found within the 90 day warranty period please contact
the Customer Service Department who will determine the validity of your claim.
Please ensure you have all information to hand as noted on the inside cover of your
owner's manual.
If the Customer Service Department requests you to return the product, please
ensure it is packed carefully and shipped with insurance to the address requested.
If Bestway determine that a verifiable manufacturing defect is found during the
warranty period Bestway will repair or replace the relevant parts at our option
provided the relevant proof of purchase is presented.
Bestway does not warranty any items which have been subject to:
• Improper or abnormal use
• Commercial use
• Failure to follow the instructions as provided by Bestway
• Negligence
• Accident
• Vandalism
• Terrorist activity
• Improper use of chemicals
• Exposure to extreme weather conditions
• Negligence during pool set up or disassembly
• Damages beyond Bestway's control and acts of Force Majeure
The warranty will be voided upon any alterations made to the pool or additions of
non-Bestway accessories. Bestway can not be held responsible for economic loss
due to water or chemical costs nor cost of installation (including water) or any other
expenses due to the replacement of defective parts.
For filter pump warranty please see owner's manual provided with the pump.
1320 S. Priest Drive, Suite 103, Tempe, Arizona 85281 United States
Tel: 1-855-838-3888 Fax: 1-480-838-1888
info@bestway-northamerica.com
PLEASE CALL OUR AFTERSALES SERVICE DEPARTMENT 8:30AM TO 5:30PM
MOUNTAIN STANDARD TIME (GMT-7) MONDY THROUGH FRIDAY
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Bestway (USA) Inc.
S-S-001414