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contact telephone number in order to receive a return materials authorization ("RMA") number. Segway must
receive your defective Product within thirty (30) days from Segway's issuance of an RMA to you. Segway may
direct you to a designated third party for warranty repairs.
You will be responsible for the cost of shipping and insuring the shipment of your Product to Segway, and you
assume the risk of loss in the event your Product is lost or damaged during shipment from you to Segway. You
must include your defective Product within the original packaging or Segway approved packaging, which will be
provided at a cost, for the shipment of the Product to Segway. Neither Ninebot nor Segway is responsible for any
damages caused by your improper packaging or shipment of the Product to Segway.
An authorized service provider will conduct an inspection of your Product. If Segway determines that the
problem is not covered under the Limited Warranty, Segway will notify you and inform you of service or
replacement alternatives that are available to you on a fee basis, or Segway will return your Product to you
unrepaired, and in such instance, you will be responsible for the cost of shipping and insuring the shipment of
your Product from Segway to you.
For eligible warranty claims, Segway will service defective Product with new or reconditioned parts of same or
similar style at no cost to you for the service. Parts replaced by Segway will be retained by, and become the
property of Segway. For eligible warranty claims, Segway will pay reasonable return shipping charges for the
return of the Product to you.
3. Limited Warranty Eligibility
3.1. Your request for service must be received by Segway within the Limited Warranty Period as described
above, and Segway must receive your Product in accordance with the Limited Warranty Service Process
defined above.
3.2. Your Product must be purchased from an authorized reseller of the Product within Americas region.
3.3. You must retain the original purchase receipt and your Limited Warranty, and provide this documentation
to Segway to verify your warranty eligibility.
3.4. This Limited Warranty describes the service available to you in the event your Product requires warranty
service.
3.5. Your Product must have the serial number clearly legible, unobscured, uneffaced and unmodified.
3.6. Your Product must have its tamper-resistant seals in place and unmodified.
4. Limited Warranty Exclusions
This Limited Warranty describes the service available to you in the event your Product requires warranty
service, and you may have additional protections under your local laws. This Limited Warranty does not cover
and excludes damage to your Product:
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4.1. Caused by abuse, misuse, neglect, or commercial use.
4.2. Caused by improper charging, storage, or operation, including, without limitation, use contrary to the users'
materials, use exceeding specified height, weight and age limits, use on stairs, walls and curbs, or any extreme
sport or exhibition use.
4.3. Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray,
freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.
4.4. Caused by any repair that was unauthorized by Ninebot or Segway.
4.5. Caused from improper packaging or mishandling during shipment to the warranty-service provider.
4.6. That is cosmetic, including, scratches, dents and the removal of protective coatings that are designed to
diminish over time, unless such damage occurred due to a defect in materials.
4.7. Caused by the use of the Product with, or any modification to the Product using, any third party product,
component or accessory that is not sold by Ninebot or Segway.
4.8. That does not arise from Ninebot's product-design, technology, manufacturing, or quality.
5. Liability Disclaimer and Limitation
Neither Ninebot nor Segway assumes, or authorizes anyone to assume on its behalf, any other obligation or
Neither Ninebot nor Segway assumes, or authorizes anyone to assume on its behalf, any other obligation or
liability in connection with a Product, its component parts, accessories, service repair, or this Limited
Warranty. Ninebot and Segway are not responsible for any loss of use of a Product, its component parts,
accessories, or for any inconvenience or other loss or damage which might be caused from any defect in a
Product, its component parts, accessories, service repair, or for any other incidental or consequential
damages the purchaser may have as a result of any defect in a Product, its component parts, accessories, or
service repair.
THIS LIMITED WARRANTY IS THE ONLY WARRANTY APPLICABLE TO PRODUCT AND ITS COMPONENT
PARTS, ACCESSORIES, AND SERVICE REPAIR. NINEBOT, SEGWAY AND THEIR RESPECTIVE AFFILIATED
COMPANIES DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE
WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER
APPLICABLE LAW. ANY SUCH IMPLIED WARRANTIES WHICH MAY BE REQUIRED BY LAW AND ARE NOT
DISCLAIMED HEREBY ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, TO THE APPLICABLE PERIOD OF
THIS LIMITED WARRANTY, OR TO THE APPLICABLE TIME PERIOD PROVIDED BY THE APPLICABLE
COUNTRY/STATE LAW, WHICHEVER PERIOD IS SHORTER. SOME COUNTRIES/STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU. SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
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